Head of Operations Unit (Temporary Agent, AD 10)

European Asylum Support Office
  • Location
    Valletta Harbour, Malta
  • Sector
    Non Profit
  • Experience
    Mid Career
  • Apply by
  • Posted
    Mar 01

Position description

The European Asylum Support Office (hereinafter referred to as "EASO"), established by Regulation 439/20101, strengthens European Union (EU) Member States’ practical cooperation on asylum, enhances the implementation of the Common European Asylum System (CEAS) and supports Member States whose asylum and reception systems are under particular pressure.

Specifically, EASO focuses on three main tasks:

  1. Supporting practical cooperation among Member States on asylum mainly through training, quality activities, country of origin information (COI), statistics and analysis, specialized expert networks, practical cooperation workshops, thematic support on unaccompanied minors, trafficking in human beings and gender;
  2. Supporting Member States under particular pressure through emergency support, including the deployment of asylum support teams to assist EU Member States in managing asylum applications and in putting in place appropriate reception facilities;
  3. Contributing to the implementation of the CEAS by collecting and exchanging information on best practices, drawing up an annual report on the asylum situation in the EU covering the whole asylum procedure in EU Member States and adopting technical documents, on the implementation of the new EU asylum acquis.

The headquarters of EASO are located at the Valletta Harbour (Malta).


The Head of Operations Unit manages, co-ordinates and supervises the activities of the Operations Unit. The incumbent reports to the Head of Department of Operations:

  1. Manage the Operations Unit in accordance with the policies of EASO and advise the Head of Department thereof including the planning and execution of the operational annual budget;
  2. Ensure the delivery of desired outputs from field offices and operational support activities in the Member States and in the external dimension in a timely and proactive manner;
  3. Ensure the smooth functioning and the management of field offices and operations and supervise the work of the field managers and staff;
  4. Report on operations and prepare material for MB and input for other policy documents on issues relating to operations;
  5. Contribute to the implementation of EASO’s work programmes and monitoring the execution of the allocated budget accordingly including all contractual and procurement needs;
  6. Co-operate/co-ordinate with the Head of Planning and Evaluation Unit, the Head of Information and Analysis Unit and other EASO Units/offices on issues within the incumbent’s competence as required including support with the development of plans and support tools for operations;
  7. Develop guidelines, operating manuals and any clarifications in areas under the incumbent’s responsibilities;
  8. Assist and report to the Head of Department of Operations on development and implementation of a comprehensive strategy for EASO in the field of operations;
  9. Liaise with EU Institutions, Agencies, Bodies, International Organisations, Member States’ authorities and NGOs under the direction of the Head of Department;
  10. Perform any other tasks as required, upon request of the Head of Department.


A) Eligibility criteria

Candidates will be considered eligible for selection on the basis of the following formal criteria to be fulfilled by the deadline for applications:

  1. Have a level of education which corresponds to completed university studies attested by a diploma, when the normal period is four years or more, or a level of education which corresponds to completed university studies attested by a diploma, followed by professional experience in the field of at least one year, when the normal period of university education is a least three years;
  2. Have at least 12 years of professional experience of which five years with tasks closely related to field operations as described under functions and duties;
  3. Have at least 5 years of professional experience gained in senior management functions, including budget management, contracting, procurement and staff management;
  4. Be nationals of one of the Member States of the European Union, Norway or Switzerland;
  5. Be entitled to their full rights as citizens;
  6. Have fulfilled any obligations imposed on them by the laws on military service;
  7. Possess a thorough knowledge of one of the official EU languages and a satisfactory knowledge of another of these languages to the extent necessary for the performance of the duties pertaining to the post;
  8. Meet the character requirements for the duties involved2;
  9. Be physically fit to perform the duties linked to the post3.

B) Selection criteria

If the eligibility criteria set out in section A) Eligibility criteria are met, the candidates’ applications will be evaluated on the basis of the selection criteria below. The most suitable candidates will be invited to an interview.


  1. Proven experience in the management of emergency field operations in an international context;
  2. Proven experience in the management and implementation of operational budgets, teams and other resources;
  3. Professional experience in a position of relevance to the aforementioned duties, preferably in a European institution, Agency or Body or in similar international organisation.


  1. Professional experience of institutional decision-making processes including in the field of migration and asylum;
  2. Experience working in a multidisciplinary team and/or in a multicultural environment;
  3. Experience in the establishment of teams and working in an environment of crisesmanagement.

Evaluation during interviewing process

Candidates invited to the interviewing process (interview and written test) will be assessed on the following criteria that are essential to the post:

  1. Excellent written and oral command of English;
  2. The ability to use electronic office equipment and applications (word processing, spread sheets, presentations, electronic communication, internet, etc.).

During the interviewing process candidates may also be assessed on the basis of the following criteria:

  1. Excellent problem-solving skills and service oriented attitude;
  2. Ability to formulate creative ideas, set objectives, inspire and encourage staff and to give constructive feedback;
  3. Excellent drafting skills;
  4. Ability to work under pressure and meet deadlines on multiple tasks.
  5. Knowledge of the mission and organisation of EASO.


The Regulation which provides the legal basis for EASO was adopted in May 2010 (Official Journal of the European Union L 132 of 29.5.2010).

Eligibility of candidates will be assessed by a Selection Committee according to compliance with all eligibility criteria by the closing date for the submission of applications.

The applications of the eligible candidates will also be assessed against the selection criteria. Following this assessment, the best ranking candidates may be invited for a written competency test and an interview, which will be held for the most part in English.

The interview will consist of the following components:

  • General aptitude and language abilities to the extent necessary for the performance of their duties in accordance with Article 12.2(e) of the Conditions of Employment of other Servants of the European Communities (CEOS);
  • Specific competences with reference to the applicants' profiles in line with the selection criteria of the present Vacancy Notice.

Candidates invited to an interview will be required to bring with them copies of the documents listed below:

  • A document proving their citizenship (e.g. passport);
  • Certificates attesting their educational and professional qualifications, in particular those giving access to the profile in question;
  • Documentary evidence of their professional experience after the date on which the candidate obtained the qualification giving access to the profile in question, clearly indicating the starting and finishing dates, whether full or part time, and the nature of the duties carried out.

The Selection Committee will propose a shortlist of successful candidates to the Appointing Authority, who will decide on the appointment of the successful candidate and the establishment of a reserve list for the post advertised. Candidates shall note that inclusion on the reserve list does not guarantee recruitment. Recruitment will be based on availability of posts and budget.

The reserve list for this post will be valid until 31 December 2017 and may be extended at the discretion of the Appointing Authority.

Prior to contract signature, the successful candidate will be asked to undergo a compulsory medical examination by one of the institutions' medical officers in order that EASO may be satisfied that he/she fulfils the requirement of Article 28(e) of the Staff Regulations of the Officials of the European Communities.


EASO applies an equal opportunities policy and accepts applications without distinction on the grounds of sex, race, colour, ethnic or social origin, genetic features, language, religion, political or any other opinion, membership of a national minority, property, birth, disability, age or sexual orientation.


The Temporary Agent will be appointed by the Executive Director, upon recommendation of the Selection Committee, following the selection procedure.

He/she will be recruited as a temporary agent pursuant to Article 2(f) of the CEOS for a period of 5 years which may be renewed. The temporary agent post in question will be placed in group AD 10. Successful candidates who are recruited will undergo an initial probation period of nine months.

The pay for a Temporary Agent, AD 10 (step 1) consists of a basic salary of 8599,20 € weighted by the correction coefficient (for Malta currently 85.7%) supplemented with various allowances, including family allowances. The salaries of staff members are subject to a Community tax deducted at source. Staff members are exempt from national tax on salary and are members of the Community social security and pension schemes.


Application instructions

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