The American Red Cross prevents and alleviates human suffering in the face of emergencies by mobilizing the power of volunteers and the generosity of donors. The American Red Cross (AMCROSS) International Services Department (ISD) helps vulnerable people and communities around the world prepare for, respond to, and recover from disasters and humanitarian crises through mobilizing the power of the International Red Cross and Red Crescent Movement. With programs and partners across the globe and as part of the International Federation of Red Cross, the American Red Cross is working to strengthen the global Red Cross Red Crescent Network to deliver critical assistance to some of the most vulnerable communities in the world.
ISD seeks to provide appropriate post-disaster support, as part of a holistic approach to disaster management, spanning the disaster cycle of disaster preparedness, disaster response, early recovery, and when possible, long-term recovery. International Services has established a recovery team with the aim to provide disaster-affected populations with durable solutions to help individuals and households recover more quickly and safely so impacted households, communities and national societies are better prepared and able to reduce vulnerability to future hazards. In addition to providing services to affected populations in the aftermath of catastrophic disasters, the Recovery team works to develop and improve tools, templates, systems and recommendations for establishing quality future programs with a strong orientation to stakeholder accountability.
The Recovery Services Program Associate (PA) position provides support for ISD recovery programs by facilitating information management and contributing to program effectiveness and organizational learning. Additionally, the PA offers team administrative support for various recovery program requirements including logistics, procurement, human resources, planning, travel, and other areas. S/he will work closely with all Recovery headquarters and field staff and coordinate with other International Services technical and business units (Preparedness, Response, Finance, HR, Travel, etc.) The PA is expected to have a wide range of organizational, communications, presentation and administrative skills and an interest in international programming. This position reports directly to the Manager for Recovery Services, and may require up to 25% travel and occasional unplanned extended work hours.
Provide administrative support to the Recovery unit operations and services teams in the maintenance, development, and implementation of program related knowledge and information specifically:
RECOVERY UNIT KNOWLEDGE MANAGEMENT SUPPORT (60%)
* Perform support duties for the Recovery Unit, including but not exclusive to maintaining, organizing, and updating team knowledge and information management tools, products, and technologies.
* Participate in and support the creating, drafting, editing, revising and publishing of Recovery frameworks, program essentials, standard policies and procedures, and job aids as assigned.
* Organize and support the development of program reports, presentations, factsheets, planning materials, etc. for Recovery and other AmCross units;
* Conduct research as needed on topics related to AmCross’ international operational, programmatic or technical areas;
* Provide support as requested to prepare for and/or manage information and presentations for meetings (formal and informal), for example: recovery unit planning meetings; response action plan (RAP) meetings; senior leadership team (SLT) presentations; external and internal partner meetings; and others as needed.
* Backstop Recovery HQ staff out on travel or during short-term programming and staffing gaps.
* Liaise with and support the Policy and Partnerships unit as needed on initiatives and tasks related to volunteers, chapter engagement, diaspora outreach, etc. as related to Recovery initiatives.
* Travel to assist and support international team meetings and provide support to country and regional teams as assigned.
* Backstop and coordinate work with the Recovery Operations Program Associate as needed.
ADMINISTRATIVE SUPPORT (40%)
* General: Maintain and manage key Recovery Unit information and tools: i.e. calendars, contact lists, org chart, onboarding documents, tracking matrices, membership and account information for various websites and technologies; etc.
* Meeting support: Schedule and participate in recovery and cross- unit team meetings; including taking meeting minutes/notes; setting up conference calls and/or web-conferencing technology; organizing and maintaining meeting agendas.
* Travel and logistics: i.e. coordinate travel authorities; prepare/manage correspondence with travelers; support the hosting of visitors to HQ and field; identify, monitor and address needs such as: agenda preparation, hotel and travel authorities and reservations; organize logistics for events, presentations, workshops and conferences as needed; Provide visa processing support to Recovery unit staff as needed;
* Correspondence: Monitor and answer (or channel to appropriate contacts) public and internal inquiry emails and phone calls or other; monitor and ensure follow-up and completion; communicate and maintain contact with Recovery pillar team and volunteers; support managers and director with correspondence and formal communications as needed.
* Translations: If and as language fluency allows, provide occasional support in translations.
* Human resources related tasks: In collaboration with other ISD units and HR, support in the on-boarding, and off-boarding processes for recovery staff and volunteers; coordinate end-of-mission debriefs of recovery personnel and volunteers.
* Procurement: Support procurement; shipping; training registrations; and other purchases as needed across Recovery portfolio.
* B.A. required in international relations, public health, social sciences, management, or related field.
* At least one year of relevant professional experience.
* Experience working or living abroad, especially in a developing country, strongly preferred.
* Previous experience with/knowledge of Red Cross and/or the international humanitarian aid sector is preferred.
* Must have excellent writing, organizational, editing and time-management skills, with a high proficiency in Word, PowerPoint and Excel.
* Must have a demonstrated interest in international development and humanitarian assistance.
* Must display flexibility, adaptability, initiative, and a high degree of competence in project support, research, and teamwork.
* Ability to support process and change management initiatives;
* Must possess strong personal integrity, interpersonal communication skills, and ability to adapt to changing situations.
* Some experience with salesforce, SharePoint, data visualization software or other knowledge management platforms and technologies a plus.
* Foreign language skills are a plus, particularly French or Spanish.
The American Red Cross is an Equal Opportunity/Affirmative Action Employer
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