Junior Communication Officer - Polish

Serco Group
  • Location
    Brussels, Belgium
  • Sector
  • Experience
    Early Career
  • Posted
    Jul 13

Position description

To reinforce our team at one of our prestigious customers in Brussels, Belgium we are currently looking for a Junior Communication Officer with fluent English, fluent Polish, and a third European language.

Main Responsibilities

Communication Officers, supported by a comprehensive training programme will deliver the day to day activities related to enquiry handling. Based on the analysis of current statistics around 33% of the work is related to telephone enquiries and over 60% of the work is based on email enquiries.

The team has been organised based on the working profiles, the volumetric data provided, our practical experience in the environment and finally the working hours and linguistic needs of the service. 

  • Communications Officers and Junior Communication Officers  are responsible for the handling of enquiries;
  • Enquiry handling – accessing the Knowledge Management system to provide appropriate and timely response;
  • First Call Resolution;
  • Escalation to 2nd Line Support Services;
  • Customer service;
  • Email and web form handling.



  • EU related/EU traineeship - or equivalent of studies;
  • Great knowledge of EU policies and Institutions.


  • Bsc/Master degree, EU studies – preferable.


  • Fluent English; Polish - fluent; third language - C1;
  • The working language is English, proficiency is required to a good working level.

Application instructions

Please be sure to indicate that you saw this position on Globaljobs.org

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