Regional Ombudsperson, Entebbe, P5

UN Office of the United Nations Ombudsman and Mediation Services
  • Location
    Entebbe, Uganda
  • Sector
    Non Profit
  • Experience
    Mid Career / Advanced
  • Apply by
  • Posted
    Nov 16

Position description

Org. Setting and Reporting

This position heads the Regional Ombudsman's Office in Entebbe, which is one of the seven regional branches of the United Nations Office of Ombudsman and Mediation Services (UNOMS).

Under the direction of, and in full consultation with the United Nations Ombudsman and/or Designee, the Regional Ombudsman in Entebbe provides a neutral and impartial informal resolution of work related disputes to staff members in peace-keeping missions and other UN offices assigned to the Branch. The Regional Ombudsman supervises three Conflict Resolution Officers (2 P-4 and 1 P-3) and one Administrative Assistant (FS-5).


The Regional Ombudsman is responsible for the following duties:

•Manage and direct the work of the Regional Ombudsman's Office in Entebbe;  
•Provide impartial, independent and informal conflict resolution services to resolve employment-related concerns for staff members; 
•Explore with staff members their options and different avenues open to them, taking into account the interests, rights and obligations existing between the Organization and staff members;
•Provide counsel and coaching to staff members for handling employment-related situations;
•Contact relevant actors in the various UN missions and offices, as an independent neutral, to achieve solutions to work-related problems raised by staff members;
•Conduct mediations, under the guidance of the Director of the Mediation Service, as required;
•Undertake outreach activities to raise awareness about informal conflict resolution options and deliver skill-building activities to enhance conflict competence of staff and managers;
•Identify and analyze policies, procedures and practices within the Organization that tend to cause tension or conflict and provide upward feedback to management, as appropriate;
•Maintain regular consultation with the Office of Ombudsman and Mediation Services at UN Headquarters, conferring as appropriate on sensitive cases and on systemic issues;
•Provide periodic activity reports for the Office of Ombudsman and Mediation Services, including statistics on cases, outreach and systemic observations;
•Supervise the Conflict Resolution Officer and the Administrative Assistant, including performance management and development;
•Travel to peacekeeping missions on a regular basis, to provide opportunities for individual meetings with staff and managers as well as outreach and conflict competence training;
•Contribute to Office-wide projects and initiatives, as required;
•Perform other duties, as assigned.


Professionalism: Demonstrates ability to outline options on how to navigate the handling of a broad range of work-related concerns; shows knowledge of third-party neutral conflict resolution and mediation principles; demonstrates ability to identify visitors' needs, create a safe and confidential environment, and explore possible options; is able to establish trust and maintain productive partnerships with visitors and stakeholders, respecting the principles of neutrality and confidentiality; is able to negotiate difficult situations taking into account the interests of all sides; shows respect and empathy for individuals; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. 

Communication: Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify and exhibits interest in having two-way communication; tailors language, tone, style and format to match audience; demonstrates openness in sharing information and keeping people informed.

Client Orientation: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.

Leadership: Serves as a role model that other people want to follow: empowers others to translate vision into results; is proactive in developing strategies to accomplish objectives; establishes and maintains relationships with a broad range of people to understand needs and gain support; anticipates and resolves conflicts by pursuing mutually agreeable solutions; drives for change and improvements; does not accept the status quo; shows the courage to take unpopular stands. Provides leadership and takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work; demonstrates knowledge of strategies and commitment to the goal of gender balance in staffing.

Judgement/Decision-making: Identifies the key issues in a complex situation, and comes to the heart of the problem quickly; gathers relevant information before making a decision; considers positive and negative impacts of decisions prior to making them; takes decisions with an eye to the impact on others and on the Organization; proposes a course of action or makes a recommendation based on all available information; checks assumptions against facts; determines the actions proposed will satisfy the expressed and underlying needs for the decision; makes tough decisions when necessary.


Advanced university degree (Master’s degree or equivalent degree) in administration, dispute resolution, human resources management, human relations, law, management, organizational development, counseling or other related area. A first-level university degree in any of these fields, in combination with two additional years of qualifying work experience may be accepted in lieu of the advanced university degree.

Work Experience

A minimum of ten years of progressively responsible experience in dispute resolution, human resources management, law, organizational management or related field, is required. Of the aforementioned ten years, at least five years at the international level is required. Experience as an Ombudsperson or Conflict Resolution Practitioner is desirable. Experience working in a high threat / highly hazardous environment is desirable.


English and French are the working languages of the United Nations Secretariat. For the position advertised, fluency in English is required. Knowledge of French is desirable. Knowledge of another official United Nations language is desirable.


Evaluation of qualified applicants may include an assessment exercise and a competency-based interview.

Special Notice

The United Nations Secretariat is committed to achieving 50/50 gender balance in its staff. Female candidates are strongly encouraged to apply for this position.

Staff members of the United Nations Secretariat must fulfil the lateral move requirements to be eligible to apply for this vacancy. Staff members are requested to indicate all qualifying lateral moves in their Personal History Profile (PHP) and cover letter.

Staff members are subject to the authority of the Secretary-General and to assignment by him or her. In this context, all staff are expected to move periodically to new functions in their careers in accordance with established rules and procedures.

This position is funded from the peacekeeping budget.


United Nations Considerations

According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation or sexual abuse, or crimes other than minor traffic offences, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions.

Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.

Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.

The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.

Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

Application instructions

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