The International Rescue Committee responds to the world’s worst humanitarian crises and helps people to survive and rebuild their lives. Founded in 1933 at the request of Albert Einstein, the IRC offers lifesaving care and life-changing assistance to refugees forced to flee from war or disaster. At work today in over 40 countries and in 22 US cities, the IRC restores safety, dignity and hope to millions who are uprooted and struggling to endure. The IRC leads the way from harm to home.
The IT Department:
The IT Department is part of the IRC’s Operations and Strategy Unit, and supports the organization’s work by providing reliable and scalable applications and infrastructure of the IRC’s offices in the US and around the world. An integral component of this effort is ensuring users have the knowledge and training needed to utilize our business systems effectively.
Job Overview / Summary:
The IRC is currently engaged in a project to implement a new Enterprise Resource Planning (ERP) system across Finance, Supply Chain and Grants Management functions in all IRC locations. This project will retire a number of existing systems, bringing them into a cloud based Microsoft Dynamics 365 environment.
We have an exciting opportunity for two ERP Regional trainers to facilitate global end-user training and Train-the-Trainer sessions for Subject Matter Experts (SMEs). The primary focus will be training in both our East and West Africa regions. The Regional ERP Trainer will work closely with the ERP Training Lead and Change Management Lead to support training development, delivery and rollout of the IRC’s new ERP system. Key aspects of this role will include ongoing facilitation of ERP training sessions for international offices; development and feedback on training materials; and Learning Management System (LMS) course management and attendance tracking. A blended learning approach will be deployed, using training mediums from formal classroom delivery at IRC offices, on-the-job-learning, workshops, remote instructor-led training and self-guided eLearning.
These are limited time positions (approximately 18 months with potential extensions) based in IRC offices that support the East and West Africa Regions. The exact East Africa or West Africa office locations are negotiable, but must be located at an established IRC office, please refer to this link for a listing of IRC office locations. However, as needed, the Trainer may be required to support training anywhere in any of IRCs 36 countries. Opportunities to support other international regions may be available after training in this region is completed. Fluency in both French and English is required.
Responsibilities include, but are not limited to:
Preferred Additional Qualifications
Key Working Relationships:
Position Reports to: ERP Training Lead
Indirect Reporting: Regional Deployment Lead
Position directly supervises: N/A
Other Internal and/or external contacts: This role will be aligned with and work closely with IT and USP, IPD teams respectively.
Please be sure to indicate that you saw this position on Globaljobs.org