Program Manager, Financial Inclusion

World Council of Credit Unions (WOCCU)
  • Location
    Washington, D.C.
  • Sector
    Non Profit
  • Experience
    Early Career
  • Apply by
  • Posted
    Jun 12

Position description


The World Council of Credit Unions (WOCCU), the global apex association for credit unions and other financial cooperatives, seeks a Program Manager to support implementation of WOCCU's Cooperative Development Program - Technology and Innovation for Financial Inclusion (CDP TIFI) activity funded by USAID. The position’s main responsibility will be to manage TIFI, WOCCU’s multi-country initiative launched in January 2019 in Kenya, Guatemala and Burkina Faso which runs through August 2023. TIFI’s mission is to increase small and medium enterprise (SME) lending by partnering with cooperative financial institutions (credit unions) and deploying WOCCU’s proven SME lending methodology and digitizing delivery systems. This position may also be responsible for providing overall management and support to one or more of World Council of Credit Union’s multi-year international development donor-funded projects, to ensure quality implementation, operational efficiency, and compliance with donor/USAID rules and regulations and local laws.



a. Program Management

  • Under the direction of the supervisor, manage overall compliance with donor awards , including monitoring and tracking contract deliverables, milestones and administrative requirements. Maintain program files and ensure all files are current and include required back-up documentation as needed for the donor.
  • Serve as a first point of contact for program field staff on a broad range of program support activities including but not limited to: leading field office program start-up and close-out activities; field office program administration; editing/formatting program documents in accordance with donor branding guidelines; translating as necessary; and preparing and monitoring consultant contracts.
  • Assist in the preparation of program and office work plans and budgets and track achievement of performance goals.
  • Monitor compliance of sub-awardees in accordance with donor rules and regulations and WOCCU policies.
  • Make field trips to monitor and oversee activities and program progress.


b. Communications & Reporting

  • Work with the communications team and program management to promote the program internally and externally, including updating program websites and drafting text for promotional materials.
  • Assemble, produce, and edit reports, including quarterly and/or semester, for internal and donor reporting.
  • Assist with other administrative needs including arranging travel logistics, home office visits, trainings, workshops, new staff and consultant orientation, documentation preparation and other logistical needs.
  • As a part of the program implementation team, make recommendations and lead specific components as identified to improve administrative systems, procedures and processes to increase efficiency and quality.


c. Technical Support

  • Provide input into country and regional strategies for WOCCU’s development programs..
  • In coordination with the WOCCU technical director, consultants, and local staff teams, review progress of credit unions using the WOCCU model credit union building tools and collaboratively work toward solutions to challenges as they arise. Provide input into the design of interventions focused on supporting small enterprises into markets and the financial system.
  • Respond to priority items requiring immediate resolution and coordinate responses required, consulting with or advising management as appropriate.


d. Community Engagement

  • Liaise with WOCCU’s Global Women’s Leadership Network to integrate global member activities with the development programs.
  • Lead applicable volunteer programs, including recruitment, development of scopes of work, and monitoring.
  • Work with WOCCU’s Project Development team to expand the scope and impact of the current program.




Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.


Initiative - Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.


Project Management - develops project plans; communicates with donor and program field staff; coordinates projects; communicates changes and progress; completes projects on time and budget; manages project team activities.


Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans resource allocation and needs; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.


Interpersonal - Focuses on resolving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.


Quality/Detail-oriented - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality. Serves as the final reviewer for reports and project deliverables.


Team Work - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to ensure individuals with disabilities to perform the essential functions.


Education and Experience: Bachelor’s degree in international affairs, economics, finance or related area of study; Master’s Degree preferred. 4 to 6 years of experience working in international development, including experience in supporting USAID programs. Qualifications preferred: Experience working in an administrative or program coordination position for an international development firm. Familiarity with economic growth programs, including micro-finance and credit unions. Experience in a multi-cultural setting or living and/or working in a developing country.


Language Skills: Fluency in English required; French and/or Spanish fluency preferred. Excellent writing and editing skills, including the ability to communicate concepts and ideas effectively and proficient grammar and punctuation.

Computer Skills: Superior skills in Microsoft Suite: Word, Excel, Access, PowerPoint and Outlook.


WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of the job, the employee may occasionally be exposed to outdoor weather conditions extreme heat and/or cold and working in unusual places. The noise level in the work environment is usually moderate.


PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit (occasionally for extended periods of time). The employee is frequently required to talk, hear, reach and stand; rarely required to stoop, kneel, crouch or crawl. Vision requirements include close, distance and ability to adjust focus. The employee must occasionally lift and/or move up to 25 pounds.




SUPERVISORY RESPONSIBILITIES: This position has no supervisory responsibilities.


TRAVEL: Domestic and International travel up to 55 days per year.


This list of duties and responsibilities is not intended to be all-inclusive and can be expanded to include other duties or responsibilities that management deems necessary.

Application instructions

Please include a copy of your CV and cover letter and availability info. 

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