Global Operations Specialist

Cornell University
  • Location
    Ithaca, New York
  • Sector
  • Experience
    Mid Career
  • Posted
    Aug 20

Position description

The Office of the Vice Provost of International Affairs collaborates with schools, colleges, and units across Cornell campuses to develop, support, and implement plans pertaining to the university’s international dimension and the Global Cornell initiative. The office establishes policies that promote Cornell’s global agenda and coordinates international agreements, promoting a wide range of global research collaborations and faculty and student exchanges with universities and research institutions around the globe.


Reporting to the Executive Director of Global Operations, the Global Operations Specialist (GOS) is a core member of the team and is a technologically adept multi-tasker who provides overall administrative and logistical support and coordinates day-to-day administrative and operational activities.


In this role, the Global Operations Specialist will:

  • Be responsible for the coordination and resolution of relaying the responses for the team’s helpdesk and ticket system “Navigate,” hosted under the platform Zendesk (
  • Manage the ongoing technical support and troubleshooting of Phase I of Cornell’s contract management system, Icertis. Serve as the main liaison to internal customers. Troubleshoot issues. Understand business requirements and IT limitations. Understand how application may or may not accommodate user requests
  • Act as the office’s first point of contact and ongoing liaison to provide guidance on international projects and contracts, advising campus stakeholders (faculty members, staff, and students) according to university policies, procedures, and protocols
  • Manage the administrative responsibilities for Cornell’s legal entities in foreign countries and duties related to establishing and coordinating ongoing operations of the entities, such as coordinating board of directors’ meetings, tracking and/or charging back departments for services rendered, and general operations policy communications/compliance.
  • Build and foster relations with subject matter experts on campus and abroad to facilitate Cornell’s global agenda on a variety of matters, some of which will be confidential
  • Independently develop and initiate materials; create and formulate complex spreadsheets, develop databases & materials from variety of information systems.
  • Assist in delivering communication strategy, including drafting emails, web content and presentations
  • Evaluate opportunities for new efficiencies, including new technologies and processes to continuously improve operations


Associate’s degree in business, international relations, or related field; four or more years relevant experience in high-level administrative support, to include experience in academic setting, project management, and/or fast-paced office setting. Excellent communication (written and oral) and interpersonal skills. A proven ability to simultaneously manage multiple areas, projects and deadlines, along with the ability to cultivate and maintain a collaborative and effective work environment, are necessary. Building working relationships with various levels of faculty and staff required. Must be able to handle highly confidential information, and work independently, think critically, set priorities, and adapt to the changing demands of an ever-evolving department with high visibility. Shows initiative, anticipates needs, problem solves effectively, communicates in an inclusive manner. Proven ability to work effectively with individuals from a variety of cultures and backgrounds.


Technological competency and ability to learn new systems currently in use, as well as new technologies adopted in the future. Proficiency in MS Office including Word, PowerPoint and Excel. Demonstrated data entry skills/experience. Proficiency with Outlook e-mail and calendaring.


Preferred Qualifications:

Bachelor’s degree in business, international relations, or related field with three or more years’ experience. Experience studying, living, or working outside of the United States

  • Experience with legal contracts
  • Knowledge of current issues and best practices related to comprehensive internationalization of higher education
  • Understanding of sponsored research projects
  • Knowledge of Cornell University
  • Background in providing communications support, such as writing original content, editing, and proofreading for marketing emails, weekly newsletters, webpages, and presentations


When applying through our system, please remember to attach your application materials ( Resume/Cover Letter/CV to be uploaded in the same place ) in either Microsoft Word or PDF format. In the Experience section of your application, use the ‘Drop Files Here’ box to manually drag document(s) into your application. For a more detailed description and instructions on how to apply online please click here as an external candidate or click here if you are an internal candidate . Please note: Cornell Employees must apply through the Internal Cornell Career site.


No Visa sponsorship is available for this position.

No relocation assistance is available for this position.

Application instructions

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