Front Office Assistant

DT Global
  • Location
    Washington, D.C.
  • Sector
    Non Profit
  • Experience
    Early Career
  • Posted
    Aug 22

Position description

DT Global, built on more than 50 years of experience from AECOM International Development, Development Transformations, and the Global Peace and Development (GPD) Charitable Trust, applies ingenuity, evidence, and passion to everything we do. Grounded in decades of technical expertise and leadership around the world, we incorporate rigorous learning and assessment in our program design process to ensure that we stay on the cutting edge of thought leadership. Our technical experts work in partnership with communities and institutions to deliver innovative, data-driven solutions that create sustainable change and improve people's lives.

The company has corporate offices in USA, Spain and Australia in addition to project field offices around the world implementing projects funded from donor agencies such as USAID, EU, DFAT, NC, MFAT, DFID and other global actors. 

Position Summary:
The Front Office Assistant is the face and voice of the organization for all visitors and is a critical support staff member for DT Global. The Front Office Assistant is responsible for overseeing all front office operations, serves as the first point of contact for the organization, and provides general administrative support to the Office Manager and Facilities team. The Front Office Assistant should thrive in a customer service environment and excel at performing a variety of administrative and operational functions. The Front Office Assistant should be enthusiastic, exhibit passion and excitement over their work and our mission and have a can-do attitude. 

Primary Responsibilities:

  • Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries. Respond to requests from the public and route these requests to the appropriate staff member.
  • Directs visitors by maintaining employee and department directories; giving instructions.
  • Maintains security by following procedures; monitoring logbook; issuing visitor badges.
  • Maintains telecommunication system by following manufacturer's instructions for house phone and console operation.
  • Maintains safe and clean reception area by complying with procedures, rules, and regulations. 
  • Organize and sort mail and deliveries.
  • Maintain the conference room schedule.
  • Keep up-to-date guest list in the building security portal.
  • Process invoices FedEx, DHL, QMS (courier service)
  • Place catering orders in coordination with the Senior Administrative Assistant
  • Process business card order
  • Work with the Office Manager to provide administrative support on a variety of operational and other tasks, such as maintaining office & kitchen supplies.
  • Other duties as assigned

Qualifications

  • Minimum of 3 years working in a front office or administrative capacity
  • Bachelor’s degree with 3 years’ experience or High school diploma with 5 years’ experience, additional certification in Office Management is a plus
  • Proficiency in Microsoft Office Suite
  • Hands-on experience with office equipment (e.g. fax machines and printers)
  • Solid written and verbal communication skills 
  • Ability to be resourceful and proactive when issues arise
  • Excellent organizational skills
  • Multitasking and time-management skills, with the ability to prioritize tasks
  • Customer service attitude

We thank all applicants for their interest. Only short-listed candidates will be contacted.

Application instructions

Please be sure to indicate that you saw this position on Globaljobs.org

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