Trusted Partner Program Manager

  • Location
    (Multiple locations) New York, New York
  • Sector
  • Experience
    Mid Career / Advanced
  • Posted
    Sep 16

Position description

Facebook is looking for a skilled people manager with experience in government, international development, and/or the public interest sector, to join our Content Policy Stakeholder Engagement team. Content Policy is the team that creates policies to govern what people can share on Facebook and how advertisers and third-party developers interact with the site. The Stakeholder Engagement team is part of Content Policy. Its role is to strengthen FB’s content policies by bringing global knowledge and feedback into the policy development process, through relationships with NGOs, academics, and other thought leaders.

As Trusted Partner Program Manager, you will be responsible for understanding the global landscape of Internet-related advocacy groups, think tanks, activists, and NGOs, and their priorities and concerns regarding content and accounts on our platforms. You will be responsible for managing our Trusted Partner program, through which we engage with and support stakeholders in connection with the enforcement of our Community Standards. You will develop a strategy for expanding, maintaining, and strengthening relationships in this area, working extensively with partners outside the United States. You will work with worldwide NGOs to provide education on our content policies and to enhance effective usage of our reporting mechanisms. You will work with Facebook Policy colleagues across the globe to take regional context into account for program design. You will also work with our Operations team to ensure that we are correctly enforcing our policies in relation to content that stakeholders report, and you will work with other members of the Content Policy team to improve our policies based on feedback received via this program.

You will work with a highly talented and experienced team of subject matter and regional experts on content policies for Facebook and Instagram. You will be responsible for understanding both Facebook and Instagram’s business priorities, and for designing and maintaining a program that best serves the company and the people who use our services.

The successful candidate will be an experienced program manager, communicator, organizer, and presenter. This person will provide insights that contribute to the shaping of Facebook's external relationships globally, in relation to our content policies. You should be passionate about the services we provide and the people that we serve.

Trusted Partner Program Manager Responsibilities

  • Manage the development and implementation of FB’s Trusted Partner program

  • Build, maintain, and expand upon our program for engagement with a range of stakeholders on content policy enforcement

  • Educate stakeholders on how to identify potentially violating content and report it using our product tools

  • Communicate with external stakeholders regarding our policy decisions on specific pieces of content

  • Develop strategies for supporting civil society organizations to enhance reporting of content using our product tools

  • Develop tools and metrics for measuring the impact of the Trusted Partner program

  • Collaborate with FB operational teams to set goals and manage the day-to-day work flow of the Trusted Partner channel

  • Work cross-functionally with other teams at Facebook to increase transparency around our content policies and our approach to content moderation

  • Represent Facebook's Content Policy team in external engagements

Minimum Qualifications

  • 10+ years of experience in a program management, international development, or public policy field

  • Bachelor’s degree in law, journalism, policy, international relations, international development, business, corporate social responsibility, or equivalent field

  • Experience in funding and administering local stakeholder engagement initiatives

  • Experience with project design, management, and evaluation

  • Experience with establishing processes and metrics to measure policy programs

  • Experience articulating policy positions in external settings

  • Experience working with international partners

Preferred Qualifications

  • Post-graduate degree in public policy, international development, communications, law, business, computer science, or related field

  • Experience in collaboration between technology companies and the civil sector

  • Experience with operational aspects of content moderation in social media or other technology platforms

  • Experience working with governmental or non-governmental organizations relating to program development and coordination in an international setting

  • Fluency in a language other than English, such as French, Spanish, or Arabic

  • Experience as a people manager

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities — we're just getting started.

Application instructions

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