GlobalGiving is a nonprofit that supports other nonprofits by connecting them to donors and companies. Since 2002, we've helped trusted, community-led organizations from Afghanistan to Zimbabwe (and hundreds of places in between) access the tools, training, and support they need to make our world a better place.
Duties
GlobalGiving seeks a creative and collaborative associate to join our Global Community Program and Partnerships team, where you'll help deliver impactful experiences and support for nonprofit leaders who partner with us. We have a collaborative work atmosphere where everyone's input and ideas are valued. We're committed to work-life balance and offer everyone opportunities to learn, experiment, and grow. Since creative, enthusiastic employees are our most valued resource and the basis for our success, we take great care in how we attract, hire, and support our employees for a successful career. If you care about collaboration, curiosity, communication excellence, and continuous improvement, this position is right for you.
Reporting to the Global Community Manager, the Global Community Associate plays a vital role in supporting and engaging our nonprofit community. You'll be part of the Global Community Program and Partnerships Team, which is dedicated to:
Primary Responsibilities
COMMUNITY ENGAGEMENT (60% OF ROLE)
- Implement partner communications: Execute the creation and delivery of partner communications, including targeted support for community fundraising initiatives.
- Support fundraising experiences + training: Collaborate with internal and external stakeholders to enhance partner fundraising success through workshop design, practical resource development, and post-experience data analysis.
- Cultivate a thriving learning community: Strengthen community connections by engaging in community spaces, gathering actionable feedback, and facilitating enriching interactions that enable partners to succeed.
- Coordinate partner connections and learning: Plan and facilitate impactful partner events, including skill-building workshops and personalized 1:1 support sessions.
COMMUNITY SUPPORT (40% OF ROLE)
- Deliver stellar partner support: Provide timely, helpful responses to nonprofit partner inquiries while ensuring powerful storytelling through careful review of fundraising projects and donor reports.
- Support partner onboarding: Guide new partners through a streamlined onboarding experience by managing targeted invitations and providing hands-on support to help partners successfully launch their first projects.
- Provide community operations support: Support critical platform operations, including strategic project selection for donation reallocation, partner verification processes, and technical troubleshooting to ensure optimal user experience.
For our team to be a great fit for you, the following qualifications should resonate with you:
- 1-3 years of relevant experience, with a demonstrated passion for communications, relationship building, and community-led impact.
- Outstanding communication skills, including the ability to convey ideas clearly, listen actively, and collaborate effectively to develop thoughtful solutions.
- Technical proficiency with communication platforms and the ability to quickly grasp new systems and processes. Experience with Mailchimp and/or HubSpot is a plus.
- Customer service experience with a compassionate, service-oriented approach. Familiarity with Zendesk and Salesforce is valued.
- Strong organizational skills with keen attention to detail, adaptability, and proven ability to manage priorities effectively in dynamic environments.
- Collaborative mindset that contributes to an inclusive team culture celebrating diversity, curiosity, and joy!
- A passionate belief in the mission of GlobalGiving and a commitment to our core values.
Preferred Qualifications
In addition, the ideal candidate would also have some or all of the following qualifications:
- Experience using storytelling to enhance fundraising campaigns and donor communications
- Experience working outside of the United States and/or cross-cultural experience
- Multilingual capabilities
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