Center Operations Manager

Position description

Our Mission To strengthen the well-being of the people serving in America’s military and their families. Since 1941, the USO has been the nation’s leading organization to serve the men and women in the U.S. military, and their families, throughout their time in uniform. From the moment they join, through their assignments and deployments, and as they transition back to their communities, the USO is always by their side. Today’s USO continuously adapts to the needs of our men and women in uniform and their families, so they can focus on their very important mission. We operate USO centers at or near military installations across the United States and throughout the world, including in combat zones, and even un-staffed USO service sites in places too dangerous for anyone but combat troops to occupy. USO airport centers throughout the country offer around-the clock hospitality for traveling service members and their families. Our trademark USO tours bring America and its celebrities to service members who are assigned far from home, to entertain them and convey the support of the nation. And our many specialized programs offer a continuum of support to service members throughout their journey of service, from the first time they don the uniform until the last time they take it off. The USO is not part of the federal government. A congressionally chartered, private organization, the USO relies on the generosity of individuals, organizations and corporations to support its activities, and is powered by a family of volunteers to accomplish our mission of connection. History Just prior to the onset of America’s involvement in World War II, President Franklin D. Roosevelt sought to unite several service associations into one organization to lift the morale of our military and nourish support on the home front. Those entities – the Salvation Army, Young Men’s Christian Association, Young Women’s Christian Association, National Catholic Community Services, National Travelers Aid Association and the National Jewish Welfare Board - became the United Service Organizations or, the USO. Today, the USO has continued to support our nation’s military and their families for over seven decades as they defend our country and its freedoms. By providing support to our servicemen and women as they perform their most challenging duties around the world, our credo is to be always by their side. The reach of the USO’s more than 250 centers extends to countries on every continent, operated by thousands of staff and volunteers whose goals are to match our service members’ vigilance and provide best-in-class service to those who sacrifice so much for America. USO Congressional Caucus The USO Congressional Caucus was formed in 2003 to enhance the outreach efforts of the American people to members of the U.S. Armed Forces and their families, providing a critical link between military service members and their elected representatives. The bipartisan caucus brings together members of the U.S. Senate and the U.S. House of Representatives who share an interest in supporting and improving the lives of our nation’s military service members and their families. Traditionally, the leadership of the House and Senate Armed Services Committees have served as the four Co-Chairs of the USO Congressional Caucus. The caucus unites Congressional leaders toward the common goal of connecting Americans to service members around the world to strengthen their well-being, no matter where the mission takes them. The USO Congressional Caucus is led by the Chairman and Ranking Member of the U.S. Senate and U.S. House Armed Services Committees. Co-Chairs include Senator Roger Wicker (R-MS), Senator Jack Reed (D-RI), Representative Mike D. Rogers (R-AL), and Representative Adam Smith (D-WA).

Principal Duties and Responsibilities (*Essential Duties) Overall responsibility for providing visitor and guests with a Center that is effective, inviting, safe, clean, well-maintained and ready-for-use. Also responsible for ensuring that equipment is clean and well-functioning and for enforcing adherence to sanitary guidelines and food-handling regulations.* Lead the planning, quality, and delivery of programs on and off of U.S. military installations. Deliver services, equipment and events within budget limits. Identify and implement operational and program improvements that achieve USO standards of excellence. Act as a resource for USO Center staff and volunteers in the planning and execution of special and/or holiday events.* Review program and service needs. Research and recommend new programs and services based on research. Implement and oversee suggested and/or required changes.* Coach and mentor USO Center staff and oversee volunteers’ schedule, activities, recruitment, training and recognition. Develop, improve and maintain working relationships with USO vendors and local contractors.* Create, maintain, communicate, and enforce adherence to Standard Operating Procedures to inform Centers’ procedures and activities, and the Emergency Preparedness Plan (EPP). Ensure that staff, volunteers, and vendors comply with the EPP, report damage, destruction or injury to the Center and its assets. Conduct employee accountability checks.* As directed by leadership, perform and monitor financial activities, including creating and executing operating budget, sales and/or other income, banking transactions. Operates within budgetary guidelines. Manage cash on hand and maintain inventory of supplies and assets. Prepare, review and present reports, including financial, operational and statistical reports. Create and/or maintain records required for local procedures and activities. Responsible for communicating to internal and external parties, Centers’ operations, programs, and activities. Compile and prepare announcements, stories, and photos for publication and distribution across multiple media and social media channels.* In cooperation with key internal and external stakeholders, develop, improve and maintain working relationships with U.S. Military, local community leadership, partners and donors, and media representatives to enhance awareness, generate financial/in-kind support of the USO mission and support successful program and service delivery.* May be required to operate a USO or personal motor vehicle. Perform assigned duties in the absence of leadership, and other duties as assigned.

Qualifications

High School Diploma or equivalent. Bachelor’s Degree preferred. 5+ years work experience in a business operations role, event management or marketing role, including 1+ years in a supervisory capacity. Relevant experience in a non-profit, military, multicultural and/or global organization preferred. Demonstrated ability to lead high-performing teams. Ability to achieve desired results while working collaboratively in a team environment. Proficiency using computers and electronics equipment. Working knowledge of various software, applications, and programs including but not limited to Microsoft Office Suite. General knowledge of various software, applications, and programs including but not limited to volunteer management software and social media platforms. Experience with Digital Cheetah preferred. Fluency in English. Ability to speak, read and write in the language of the host country at the native level preferred. Strong interpersonal, customer service and problem-solving skills. Ability to interact with USO Leadership, the general public and military audiences at a variety of levels with integrity and professionalism. Demonstrated ability to exercise sound judgment related to controversial and/or culturally sensitive subjects. Ability to handle confidential information with tact and poise. Working knowledge of basic business and accounting functions including project management and budgeting. Ability to perform basic math and follow proper cash/donation handling and reporting procedures, business/accounting functions including project management and budget reconciliation. Demonstrated initiative/self-motivation, with the ability to quickly and easily adapt to changing organizational needs. Demonstrated ability to pay attention to detail with the ability to manage multiple projects with competing priorities. Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities including security, credit and/or background screening, SOFA status, valid driver’s license. Ability to obtain and maintain a valid United States passport and valid foreign driver’s license* (in applicable locations/regions) Must be a strong advocate of the USO’s mission.

Application instructions

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