Associate, Global Donation Operations

Position description

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

Background:
The External Relations (ER) department was created in February 2020 and is comprised of 3 main but complementary functional areas: Private Fundraising, Communications and Advocacy. The ER department is at the beginning stages of creating a new radical and ambitious strategy that will enhance IRC’s ability to ‘punch above its weight’ in private income, advocacy and brand awareness. The main objective of the department is to enable this organization of more than 12,000 staff to have the resources needed to continue serving 18 million people worldwide in places affected by war and disaster, shape the humanitarian sector by influencing key policies and reforms and build and grow IRC’s reputation.

Job Overview:
The Global Donation Operations (GDO) Associate is part of the team responsible for timely and efficient processing of donations; creating and maintaining accurate donation records; importing/exporting donation data; upholding donation data integrity through quality controls; and maintaining department protocols. The GDO team is flexible and responsive to the evolving expectations as our systems, and the teams we support, grow and evolve.

Major Responsibilities:
Major Responsibilities:
• Batch, scan, process, and deposit daily donations (checks, credit cards, etc.);
• Create and update donation records;
• Review daily/weekly quality control reports and develop new reports as needed;
• Perform data hygiene tasks on a daily basis;
• Complete incoming department cases;
• Carry out data imports and exports from our various donation platforms;
• Work with our caging vendor to ensure smooth entry and processing of donations;
• Collaborate with our Supporter Care team to update matching and sustainer gifts per donor requests;
• Fulfill refund and chargeback requests as they are received;
• Maintain up-to-date knowledge of advancements in current and new technologies;
• Build reports to support overall fundraising objectives;
• Participate in special projects as needed

Key Working Relationships:
Position Reports to: Senior Manager, US Gift Processing
Position directly supervises: N/A

Other key internal and/or external contacts:
Internal: Colleagues in IRC Finance and fundraising departments; colleagues working in the areas of digital technology and global fundraising across External Relations
External: Coordinate with third party mail processing vendor regularly, and other key Data & Analytics vendors

Impact of work:
Accurate donor and gift records are the cornerstone for reporting and forecasting and facilitates a better donor experience. This in turn supports the IRC’s ability to cultivate, solicit, and thank our donors.

Qualifications

Work Experience:
• Minimum: 2 years of clerical/admin support positions.
• Preferred: 2 years of work experience preferably in a fundraising, development operations, advancement services or customer service or related field, particularly in a non-profit environment.

Demonstrated Skills and Competencies:
• Accuracy and attention to detail a must; sensitivity when working with highly confidential information and ability to maintain complete discretion at all times.
• Excellent computer skills: facility with MS Word, Excel, and email/internet software.
• Solid organizational skills: the ability to work efficiently in a fast-paced, thorough, and collaborative environment and the ability to independently manage a multi-faceted workload and meet strict deadlines.
• Excellent oral and written communication and interpersonal skills: possess the ability to communicate and liaise effectively with colleagues and vendors and works well within a team environment.
• Ability to identify areas to increase efficiency of our systems.
• Proven ability to plan and manage a variety of projects and high work volume: must work well under pressure, prioritize, show flexibility, and solve problems creatively.

Preferred:
• Previous experience and understanding of fundraising and CRM management is helpful; Salesforce NPSP experience is preferred.
• Demonstrated skills for analyzing and interpreting data and systems: ability to identify areas to increase efficiency a plus.

Working Environment:
Standard office work environment. Two days in office and three days work from home.

Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Application instructions

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