Case Management Officer

Position description

International Network for Aid, Relief and Assistance (INARA) is a U.S.-registered 501(c)(3) humanitarian organization founded in 2015 by Arwa Damon. Established in response to critical gaps in the humanitarian system, INARA works to support children affected by conflict, displacement, and natural and human-induced disasters who are often unable to access sustained medical and psychosocial care.

INARA delivers integrated, child-centered programming that combines life-saving interventions with long-term recovery support. The organization focuses on children facing complex and overlapping vulnerabilities, including injury, trauma, disability, and exclusion from essential services. Through a multidisciplinary approach, INARA provides access to medical treatment, mental health and psychosocial support (MHPSS), and coordinated case management, ensuring continuity of care beyond the immediate emergency phase.

INARA delivers integrated, child-centered programming across multiple sectors to support children affected by crisis. Its interventions include comprehensive medical and rehabilitative care, providing specialized treatment and long-term follow-up; mental health and psychosocial support (MHPSS), offering trauma-informed and community-based services; and livelihood and economic empowerment initiatives that strengthen household stability. INARA also supports education in emergencies by creating safe and inclusive learning environments, implements water, sanitation, and hygiene (WASH) interventions to improve health conditions, and maintains a rapid emergency response capacity to deliver immediate medical, psychosocial, food, and non-food assistance during acute crises.

Vision

A world where every child has the agency to create a dignified life.

Mission

Fostering a future where we empower children to shape their own dignified lives.

Purpose

Enhancing children’s capacity to shape their own fulfilling futures through integrated health, empowerment, and community-driven interventions.

JOB SUMMARY:

Under the responsibility of the Country Director the Case Management Officer is responsible for overseeing and coordinating comprehensive care and support services for patients. This role involves assessing patients’ needs, developing care plans, and collaborating with internal and external stakeholders to ensure the delivery of high-quality and culturally competent services. The officer will be an integral part of a multidisciplinary team, working to enhance the overall well-being and outcome of target population.

Key Responsibilities

Include and may not be limited to:

Assessment and Planning:

• Conduct comprehensive assessments of clients' physical, emotional, social, and financial needs.
• Develop tailored care plans in collaboration with clients, families, and relevant stakeholders.
• Regularly review and adjust care plans to ensure relevance and effectiveness.
• Work with a multidisciplinary team to integrate various perspectives into the assessment and planning process.
• Facilitate crisis intervention planning, anticipating potential emergencies.
• Demonstrate cultural sensitivity in the assessment and planning process.

Coordination and Collaboration:

• Establish effective communication channels with healthcare professionals, social services, and other relevant organizations.
• Coordinate and liaise with agencies, organizations, and external healthcare service providers to ensure a seamless continuum of care for clients.
• Facilitate collaboration among different stakeholders involved in the client's care journey.
• Act as a central point of contact for information exchange between relevant parties.
• Advocate for streamlined communication to enhance the efficiency of care coordination efforts to ensure accurate identification and addressing of the patient’s needs.
• Support and engage in regular team meetings to discuss patients’ progress, challenges, and adjustments to care plans.
• Ensure that all relevant parties are informed promptly of changes in care plans and patients' needs.
• Utilize effective communication strategies to address potential conflicts or challenges in the coordination process.
• Maintain up-to-date knowledge of local social services and healthcare resources to enhance collaboration efforts.
• Provide operational and administrative support across departments when needed to ensure seamless field and office execution.

Patients Support and Education:

• Provide emotional support and practical assistance to patients and their families throughout their care journey.
• Educate patients on available resources, services, and self-care strategies to empower them in decision-making.
• Foster a supportive environment for patients to actively participate in their care plans.
• Ensure patients are well-informed about their medical conditions, treatment options, and recovery expectations.
• Tailor supportive services to address the unique needs and preferences of each client.
• Collaborate with patients to set realistic goals and milestones within the care plan.
• Regularly assess clients' understanding of their health situation and adjust education efforts accordingly.
• Assist patients in accessing necessary services.
• Provide information on community support groups, workshops, or relevant events to enhance clients' well-being.
• Foster a compassionate and empathetic approach to patient support, recognizing the emotional challenges they may face.

Cash Distribution- when needed

• Cash distribution to the beneficiaries
• Documentation of receipts
• Confirmation of the bank details.
• Follow up if any payment hasn’t been received by the beneficiaries

Program Development:

• Participate in the development of educational materials and resources for patients and their families.
• Implementation of quality improvement initiatives to enhance patient care outcomes.
• Collect and analyze data to evaluate the effectiveness of case management interventions.
• Stay updated on current trends, best practices, and evidence-based approaches in physical health case management.

Documentation and Reporting:

• Maintain accurate and up-to-date patients’ records, ensuring confidentiality and compliance with regulations.
• Document interventions, assessments, and coordination efforts in a systematic and organized manner.
• Generate regular reports on patients’ progress, outcomes, and any changes to care plans.
• Ensure that all documentation aligns with INARA's standards and policies.
• Provide detailed and accurate information for internal and external reporting requirements.
• Collaborate with the administrative team to streamline documentation processes.
• Implement a robust filing system to retrieve and reference patients’ records as needed easily.
• Conduct regular audits of documentation to identify any discrepancies or areas for improvement.
• Prepare reports for supervisory review, ensuring clarity and completeness.
• Communicate effectively with the team regarding any updates or changes in documentation procedures.

Qualifications

• Bachelor’s degree in social work, Psychology, Nursing, paramedical specialty or a related field. Master’s degree is a plus.
• Strong interpersonal and communication skills.
• Ability to work collaboratively in a multidisciplinary team.
• Knowledge of local social services and healthcare resources.
• Familiarity with relevant laws and regulations governing patient care.
• Proven experience in case management and care coordination
• Experience working with vulnerable and multicultural populations including refugees and children with medical needs.

Application instructions