Finance Assistant - Treasury Services

Position description

The Finance Assistant - Treasury Services, will strongly and directly affect the success of the consolidated Treasury Services. Successful performance, characterized by the timely and accurate execution of payments, swift resolution of partner inquiries and payment investigations, and robust oversight of financial transactions, ensures that participating UN AFPS receive a cost-effective, compliant, and highly reliable treasury service. This contributes to financial efficiency and reduced operational risk.

In line with the UN High-Level Committee on Management (HLCM)’s request for far-reaching efficiency measures across various functional areas, the UNOPS Finance Group developed an initiative to allow consolidating treasury services across interested UN agencies, funds, and programs (AFPs), using UNOPS’ current Treasury and IT architecture focusing specifically on providing services related to Cash Management and Payments via Treasury Services) set up using POBO (Payments on Behalf Of).

The Finance Assistant - Treasury Services is a newly created key support role reporting to the Finance Associate -Treasury Services The role holder will coordinate, monitor, and support in various areas of the Treasury Services, including management of partner inquiries, payment execution, payment investigation, reconciliation, and other related processes. The Finance Assistant - Treasury Services will work in close collaboration with the Finance Associate(s) -  Treasury Services Treasury Services Lead, the teams of the Global Shared Service Centre (GSSC), and other teams of the Finance Group (FG).

1. Handling of partner/customer inquiries

• Ensure timely response and resolution to any inquiries from partners.
• Proactively inform partners on delays, rejections, or potentials to increase payment success rates.
• Maintain a solid working relationship between UNOPS and its partners.
• Ensure awareness of important issues through escalation to the Finance Associate  - Treasury Services and Treasury Services Lead and other stakeholders.
• Assist in onboarding of new partners/customers.

2. Inquiries and investigations on transactions

• Monitor the Treasury Management System (TMS) and other channels for failed or delayed payments.
• Perform and assist on investigations of (failed) payments through inquiries to banks, investigations on bank platforms, and other tools.
• Facilitate timely and effective resolution of failed payments, if needed through alternative channels.
• Assist in and oversee the management of incoming funding from partners, or collections from third parties.
• Work closely with the developers, Treasury Services Lead, and other colleagues to resolve any technical issues related to payments as soon as possible.

3. Processing and oversight on payments

• Ensure the timely execution of payments on behalf of participating partners through continuous monitoring and control.
• Where required, assist other units on the execution of manual or automated payment instructions to banks through the Treasury Management System (TMS), banking and payment portals, or other channels.
• Where required, act as approver in UNOPS’ systems (ERP and TMS), or on bank platforms.
• Escalation of issues to Finance Associate - Treasury Services and further to the Treasury Services Lead where needed.

4. Reconciliation, balancing, and reporting on intercompany accounts

• Ensure timely and accurate reconciliation of intercompany flows to ensure up to date and correct balances of AFPs’ funds held at UNOPS.
• Assist in the execution of internal FX transactions to ensure intercompany account funding in local currency is sufficient.
• Assist in the recording of bank fees, service fees, and other flows against intercompany accounts.
• Assist in the preparation of statements and reports to partners.
• Assist the BSSC bank reconciliation team in relation to Treasury Services flows where required.

5. Knowledge management & innovation

• Contribute to Financial management knowledge networks and communities of practice by providing a collaborative synthesis of lessons learnt and dissemination of best practices in financial management.
• Collect feedback, ideas, and internal knowledge about processes and best practices and utilise them productively.
• Maintain the Treasury Services Standard Operating Procedures (SOPs) as required to align with policies and best practices.

Application instructions

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