Global Donation Operations Associate

Position description

Do you have experience in fundraising or development operations within a nonprofit environment?

Are you proficient in Salesforce and comfortable managing donation records and processing gifts?

We are currently in search of a Global Donation Operations Associate for an International Nonprofit Organization. The position is fully onsite near Grand Central in Midtown Manhattan. This is a part-time, temporary position.

ORGANIZATION TYPE: International Nonprofit Organization

LOCATION: Midtown Manhattan

POSITION TITLE: Global Donation Operations Associate

SCHEDULE: Monday to Thursday, 9am to 5pm (32 hours/week, with potential flexibility for fewer hours during certain periods)

DURATION: Temporary (Until End of January)

HOURLY RATE: $25/hr

Is This Your Dream Job? The Global Donation Operations Associate will support the daily processing and management of donations, ensuring accurate donor records and maintaining the integrity of fundraising data. This individual will work closely with internal teams and external vendors to process contributions, maintain Salesforce records, and support donation-related requests and administrative operations.

Our Ideal Candidate:

• 2+ years of experience in fundraising, development operations, advancement services, or a related function within a nonprofit environment required.
• Previous experience working with Salesforce required.
• Clear understanding of fundraising and development operations, including donation processing, gift entry, and donor record management.
• Proficiency in Microsoft Office, particularly Excel and Word.
• Strong attention to detail and ability to handle confidential donor and financial information with discretion.
• Ability to manage multiple priorities, meet deadlines, and work collaboratively in a fast-paced environment.

How You Will Spend Your Day:

• Batch, scan, process, and deposit daily donations, including checks and credit card contributions.
• Create, update, and maintain accurate donor and donation records in Salesforce.
• Perform daily data hygiene and quality control to ensure the accuracy and integrity of fundraising records.
• Retrieve and sort incoming mail and coordinate outgoing FedEx packages.
• Manage incoming Salesforce cases related to donation processing and donor records.
• Import and export donation data across various platforms using Salesforce Data Loader.
• Coordinate with external vendors to ensure accurate and timely donation entry and processing.
• Collaborate with the Supporter Care team to update matching gifts and recurring donations based on donor requests.
• Process donation refunds, chargebacks, and recurring donation cancellations.
• Assist with special projects and additional fundraising operations responsibilities as needed.

Application instructions

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