Program Specialist, Vulnerable Populations

Church World Service
  • Location
    New York, New York
  • Sector
    Non Profit
  • Experience
    Mid Career
  • Posted
    Mar 14

Position description

The Program Specialist, Vulnerable Populations is responsible for promoting the delivery of high quality integration services for vulnerable populations, primarily the Preferred Communities (PC) Program, across the CWS affiliate network. This position has responsibilities related to monitoring, data analysis, training, technical assistance and proposal and report writing. An important prerequisite for this position is the ability to work collaboratively as part of a team in a collegial manner and to work independently to carry assignments through to completion. Domestic travel is required.

Essential Duties: 

  • Maintain up-to-date self-education about resettlement and integration programs, and develop specific expertise in the PC Program. Ensure other unit colleagues are informed as appropriate. 
  • Maintain day-to-day contact and provide PC technical assistance to affiliates on overall PC program implementation.Serve as primary point of contact on matters relating to vulnerable populations for headquarters and affiliate network staff.
  • Conduct desktop, on-site and ongoing monitoring of affiliates and sub-offices for compliance with resettlement and integration program requirements. 
  • In coordination with the Associate Director for Integration and Innovation, analyze funding guidelines to ensure agency compliance; as necessary, assist in the development or revision of CWS policies, standard operating procedures and training materials to ensure high quality service provision by CWS affiliates.
  • Contribute to the development of the CWS PC proposal and other proposals related to vulnerable populations. 
  • Establish indicators to measure achievement and evaluate outcomes; through regular review of qualitative and quantitative data, identify program trends, promising practices and areas for improvement and make recommendations for program development and enhancement.
  • In collaboration with Training Working Group, develop and provide needs-based technical assistance and training; this may be provided through e-learning modules, webinars, in-person trainings, communities of practice and one-on-one phone calls.
  • Liaise with other unit colleagues for the purpose of sharing relevant information regarding resettlement sites.
  • Train and guide program monitors to assess compliance and support successful implementation of the PC program.
  • Review PC monitoring reports to ensure consistent application of program guidelines and program implementation across CWS network. 
  • As requested, represent CWS at conferences, meetings, committees and working groups with national Resettlement Agencies, federal partners and other stakeholders.
  • Performs other related duties and projects as requested.



Bachelor’s degree or equivalent education and work experience.



  • Experience in a local resettlement affiliate or a national office of a resettlement agency necessary; 
  • Must have significant experience in working with large federal grants;
  • Knowledge/experience with monitoring and evaluation techniques required; 
  • Must be able to travel to affiliate sites and be able to troubleshoot;
  • Excellent project and data management skills;
  • Excellent organizational and time management skills and ability to manage a large and diverse workload under pressure and with competing priorities;
  • Ability to maintain a high performance standard with attention to detail;
  • Experience in general office work, processing information and materials and maintaining records and files;
  • Strong interpersonal and diplomacy skills; ability to work effectively with partners and teams; ability to convey complex information in both written and verbal form;
  • Interest and ability to learn about and incorporate best practices for providing remote and online trainings for CWS network
  • Ability to conduct oneself in a professional and courteous manner at all times to represent the professional and institutional interests of CWS;
  • Knowledge and experience in working with Microsoft Excel, Power Point and database software is essential;
  • Strong writing skills required.
  • Experience or knowledge of social work practices is a plus



Communications:Able to communicate thoroughly and with self-confidence a broad range of information relating to program or department. Communicate detailed and/or technical information clearly, in writing and orally. Speak publicly with defined constituencies regarding specific assigned topics. Anticipate constituent needs and interests and take proactive steps to respond to them. Promote “transparency of information” by sharing relevant information with staff and other stakeholders.


Constituent Relationships:Understand the history of relationships with stakeholders and their structures to support effective relationships in ongoing work activities. Coordinate specific program activities with counterparts and include them in planning. Find ways to work around issues of concern to stakeholders.


Job Knowledge: Knows a broad range of information regarding specific program or department and use that knowledge to perform effectively and independently. Applies a depth of knowledge within area of responsibility to implement assigned activities. Uses technology in varied, creative ways to support individual and program performance. Understand general business practices that support individual and program performance.


Leadership:Accept accountability for assigned activities and adapt work style to perform independently or within a team. 


Problem Solving: Identify problems in procedures that affect program work and recommend changes in systems or procedures to address them, then implement approved changes. Understand and apply knowledge of the context in which CWS works, including global trends, issues, and the ecumenical movement. Determine the scope of problems, gather all necessary information, analyze impact on other areas and implement or recommend solutions. Enable others to learn from the problem-solving experience by involving them in examining and resolving problems, ensuring solutions are appropriate to the scope of the problem.


Program Planning and Management: Contribute ideas to the development and implementation of program plans and budget. Successfully balance multiple activities, in support of program or departmental goals. 


Teamwork: Contribute program expertise to the work performed by the team. Promote effective interactions among team members and facilitate group discussion. Participates in identifying and establishing work needs and time lines for completion. Network with other teams to discuss activities.


Other Skills:

Computer literacy, using word processing and database applications. 


Application instructions

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