Director of Complaint Resolution

Business & Human Rights Recourse Center
  • Location
    Sarasota, Florida
  • Sector
    Non Profit
  • Experience
    Mid Career
  • Posted
    Feb 27

Position description


  • Manage the investigation and resolution of migrant farmworker complaints received through FFSC’s 24-hour complaint hotline and audit procedures;
  • Continuously monitor the progress of open cases, including witness interviews, correspondence with participating growers, and required corrective actions;
  • Negotiate case resolutions, make findings of fact, applying relevant law and the Fair Food Code of Conduct to those facts, draft formal decisions as needed;
  • Supervise and guide a diverse, dynamic team of human rights investigators responsible for executing case intake and investigations;
  • Work closely with FFSC senior staff and management to improve case management and auditing methods;
  • Design, review, and negotiate Corrective Action Plans with participating growers;
  • Assist in the management of arbitration proceedings;
  • Perform additional duties and projects as assigned.


  • Strong written and oral communication skills, including the ability to communicate professionally with individuals of varying backgrounds and educational levels;
  • Extensive, relevant experience with grievance and complaint procedures, legal case management, and/or alternative dispute resolution requiring strong attention to organization, detail, and accuracy;
  • Ability to produce quality work product while meeting tight deadlines and handling competing priorities in a fast-paced setting with irregular hours;
  • JD or other relevant professional degree;
  • Fluency in Spanish/Haitian Creole and familiarity with issues affecting low-wage workers are desirable, but not required;
  • Desire to work closely with people of different nationalities, gender, and education levels.

Application instructions

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