Security Manager - UK and Ireland

International SOS
  • Location
    London, United Kingdom
  • Sector
    Non Profit
  • Experience
    Early Career / Mid Career
  • Posted
    Jul 23

Position description

International SOS is the world’s leading international health care, medical assistance and travel security risk services company with over 11,000 employees, led by 1,200 doctors and 200 security specialists. We provide a world class offering for travellers and expatriates. Every single day we are making a difference in people’s lives and able to support them when they need it the most.

The joint venture between International SOS and Control Risks combines the world’s leading medical and security risk specialists. Our combined resources and expertise provide a comprehensive suite of travel risk services for mobile employees.

Welcome to International SOS, your world of opportunity.

Job Description

The Security Manager United Kingdom and Ireland (UK&I) will support the Security Services business development through the International SOS and Control Risks distribution channels in order to drive customer satisfaction and profitable growth in UK&I. 

A regionally-based security expert, driving the positioning of our security solutions across membership and consulting & training, in order to support the delivery of best-in-class analysis, advice and assistance. Supporting our global client base, with a specific focus on UK&I headquartered clients operating globally.


Support to Business Development

Support the growth of the security services business in the UK&I, through a focus on quality of service and support to International SOS and Control Risks sales and marketing efforts:

  • Manage security sales pipeline in conjunction with the sales teams
  • Major focus on driving the growth of security services business as a key strategic agenda
  • Contribute to Sales team efforts to win significant new business and renewal opportunities
  • Support cross border security sales
  • Participate in International SOS and Control Risks marketing activities, including speaking engagements
  • Coordinate joint security opportunities and drive cross border referrals to and from Control Risks
  • Advocate for regional clients through  localisation and innovation of services
  • Provide local market, customer and competitor insight, particularly on Security Managed Services and Digital Travel Risk Mitigation

Security Operations

  • Contribute  to the provision of high-quality written and verbal travel risk management advice and assistance, in line with agreed service delivery standards
  • Create/ contribute to unique localised content in English
  • Supervise the Europe Regional Security Centre (RSC) security operation in accordance with the roster
  • Participate in the On Call roster for Europe RSC as required
  • Contribute to the implementation of regional and global quality improvement initiatives to improve service delivery
  • Engage with the feedback mechanisms of the Quality Management System as user and supervisor

Client Support, Consulting & Training

  • Ensure appropriate Security Services resourcing to the Assistance Centre Experience (ACX)
  • Ensure customer feedback is captured through the appropriate channels
  • Support to the onboarding of new clients
  • Manage the delivery of training services to clients in the UK& either personally or through approved external consultants
  • Assist in the delivery of other types of consultancy service (e.g. Escalation Planning, Risk Policy Advisory and Simulation Exercises) to clients as required.
  • Drive commercial opportunities including referrals to Control Risks
  • Support in the development of new solutions
  • Provide feedback via the quality system on any Consulting and Training delivery within the region as per performance indicators

Escalation Management & Support

  • During major escalations, and supporting the lead RSC and Client Liaison Group (when activated), lead outreach to clients with information based on the approved Party Line / Client Brief
  • As required, travel to support RSCs’ situational awareness, assess/develop local provider capabilities and expanding the existing network of contacts
  • As required, be prepared to deploy at short notice as part of an Incident Management Team, primarily in EMEA, but potentially globally

Leadership & Management

  • Effectively represent Security Services within International SOS and Control Risks
  • Contribute to the maintenance of succession plans for Security Services EMEA roles through professional and personal networks
  • Identify internal and external talent for the EMEA RSCs

Key Performance Measures

  • Financial – revenue, GOP, EBITDA, ROI of strategic initiatives
  • Customer – satisfaction (measured in NPS), market share and penetration
  • Business – sales campaign results, project milestones
  • People – recruitment and retention, employee engagement, cross border integration /engagement between Security Services countries/ regions


Required Skills and Knowledge 

  • Good understanding of security and risk mitigation concepts
  • Business development, consultancy and sales aptitude
  • Planning and execution of security operations and/or reporting and analysis and/or risk or crisis management experience
  • Strong influencing skills
  • Effective report writing and communication skills
  • Relationship building and strong presentation skills in English

Desirable Work Experience 

  • Strong knowledge of the global security environment and international relations
  • Strong experience working in the security industry
  • Experience in security operations management: in military, government (officer or senior NCO), or private sector roles; ideally including planning and execution of complex security operations
  • International work experience


  • Undergraduate degree (or relevant professional training) in a field related to security or international relations studies
  • Accreditation with an industry body, such as as a Certified Protection Professional (CPP) by the American Society of Industrial Security (ASIS)
  • Post-graduate degree or relevant professional training in a field related to security or international relations studies an advantage

Application instructions

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