Head of Operations

Open Society Foundations
  • Location
    Brussels, Belgium
  • Sector
    Non Profit
  • Experience
    Advanced
  • Posted
    Nov 10

Position description

Head of Operations, Open Society European Policy Institute, Brussels, Deadline: 11/30/2018

The Open Society European Policy Institute (OSEPI) is looking for a highly experienced operations professional to take charge of its human resources, administration and operations. Experience of running the operations of a non-profit or other mission-driven organisation will be an advantage, and previous work with or in civil society is an asset.
Job profile

The Head of Operations is in charge of OSEPI's Administration and Operations (A&Ops) Team of four full-time staff, which is responsible for human resources, finance, facilities, IT, legal compliance and compliance with OSF internal policies. This position requires close collaboration with the internal departments of the Open Society Foundations, principally Operations, Human Resources and the General Counsel (legal), and contributing substantially to the development of their organisation-wide strategies and systems.

The position reports to OSEPI's Director, ensuring mission alignment of HR and operations with the whole team and all activities. The Head of Operations will also work closely with the Deputy Director, who leads on advocacy strategies and is responsible for OSEPI's interactions with policy-makers and political actors at EU and national levels.

Essential duties and responsibilities will include to:
  • Ensure effective and efficient functioning of human resources, finance, facilities and legal operations, including a constructive and interactive working relationship with all parts of the OSEPI team.
  • Conceive, execute and revise the organisational part of OSEPI's strategy, with associated budgets and workplans.
  • Collaborate with the Director and Deputy Director on allocation of financial and human resources for the delivery and further development of OSEPI's strategy.
  • Supervise the A&Ops team, further its members' professional development, and build strong collaboration and prioritisation skills.
  • Help surface and solve organisational challenges, and work with the Director and Deputy Director on training and individual personal development plans for all individual OSEPI team members.
  • Create, track and revise annual and multi-annual budgets and financial systems ensuring timely and actionable updates on year-to-date spending.
  • Manage operational processes across the office such as creation and monitoring of contracts, recruitment and performance evaluation, financial reporting and audits.
  • Prepare meetings of the OSEPI board and contribute to the implementation of decisions of the Board.
  • Ensure OSEPI's compliance with Belgian and European legal and reporting requirements, as well as OSF-wide policies and procedures.
  • Create and extend systems for assessment of OSEPI's operations and activities, in close collaboration with the Deputy Director on advocacy and with the Finance & Facilities Manager.
  • Liaise with OSF's internal departments, principally Operations (including Finance, Real Estate and Facilities), Human Resources and General Counsel (legal).
  • Contribute substantially to the creation and development of OSF-wide strategies for operations processes and systems.


Candidate Profile
  • A minimum of 10 years of experience in operations management, with a strong focus on human resources, and relevant professional qualifications.
  • Proven track record in effective management of an operations team, including delegation and division of labour within the team.
  • Strong people management skills and human resources experience.
  • Extensive experience of budgeting, recruiting and other core functions for operations.
  • Sound knowledge of Belgian legal and reporting requirements.
  • Prior experience of working in an international and cross-cultural context.
  • Inspiring team leadership and support for the professional development of supervisees.
  • Sound professional judgment on issues requiring sensitivity, confidentiality and discretion.
  • Ability to manage competing priorities and deadlines.
  • Excellent written and spoken communication in English and French.
  • Familiarity with the European Union's institutions and actors.
  • Excellent organisation of own time and team resources.
  • Respect for others' opinions, good listening skills, and responsiveness to colleagues with awareness and sensitivity to cultural and communication differences.


To apply, please submit a CV and Cover letter. In your cover letter, please give examples of your approach to delivering effective operations and leading a successful and motivated team.

Competitive rates of pay apply.

We are strengthened by the diversity of our colleagues across the Open Society Foundations. We welcome applications from people of all cultures, backgrounds, and experiences, and are committed to providing reasonable adjustments so that colleagues with disabilities are able to fulfill the essential functions of the job.
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