Membership Engagement Coordinator - home-based in UK, India, Kenya or Malaysia

Family for Every Child
  • Location
    Home-based in the UK, Kenya or India, United Kingdom
  • Sector
    Non Profit
  • Experience
    Early Career
  • Posted
    Jun 03

Position description

We are a global alliance of civil society organisations working together to improve the lives of vulnerable children around the world. We were set up based on a shared conviction that grassroots organisations and the families and communities we work with hold vital knowledge and capacity to improve the provision of children’s care. We believe that more effective engagement with civil society can radically strengthen and improve children’s care and child protection systems worldwide. Our aim is to bring about large scale improvements in national children’s care provision within the 30 countries our members are based, and also at a global level. Our Strategy 2017-2020 (which you can find on our website) sets out how we will achieve these aims over the next three years.

We’re looking for a relationship-driven person to come alongside our members as they participate in our alliance of national civil society organisations.  This role is key to the effective functioning of our network, and the post-holder will actively facilitate our members’ engagement with each other by building relationships, developing communications, and responding to new initiatives.

The position is home based, within the country of residence of the candidate, in the UK, Kenya, Malaysia, or India. Candidates will have to ensure they have the legal right to work within the county they are based. Family for Every Child does not support applications for working visas and there is no relocation support. If the cost or mechanism of ensuring legitimate employment within the candidate’s country of residence proves prohibitive, Family for Every Child reserves the right to withdraw the application from the selection process.


Key Responsibilities:

Supporting the Member Journey from new member orientation through to transition to full membership and subsequent steps/reviews

  • Planning and supporting the delivery of online and f2f orientation activities for new members, ensuring they are able to understand how to make the most of their membership, and begin to make connections of value within the Alliance
  • Supporting the coordination of the member journey (orientation, first year accompaniment, transition to full and 5 year review), including supporting focal points and tracking members progress through the member journey. Providing accompaniment to individual new member organisations (allocated within the Alliance Programme team) in their first year of membership, supporting them through the orientation phase, early participation activities, transition to full member status and each year thenceforth, their annual review call
  • Supporting other aspects of the member journey, such as annual reviews
  • Responding to requests from members for information, signposting where necessary, undertaking desk research, mapping and scoping activities to move initiatives forward
  • Identifying potential links between members and facilitating those connections

Membership Engagement and Communications

  • Maintaining, developing and promoting the Members’ Site ensuring it is a one-stop shop for members to learn about each other’s work and collaborate on Working Groups/Joint Actions etc. exploring new platforms as the Alliance continues to develop
  • Working with the Knowledge Management officer to support the implementation of our KM strategy and working with members to support the documentation of their work and development of a variety of formats.
  • Curating and editing content for regular member mailings in different languages and with integrated content from the Members’ Site; plus additional online communication tools
  • Encouraging members to provide updates on their work and forthcoming events that may have broader interest to the Alliance
  • Work with the Knowledge Management Coordinator to coordinate and deliver both internal and external Online Events, engaging relevant Senior Programme Advisors for content review.
  • Coordinating and delivering communications for internal and external online events throughout the year, supporting members and the Secretariat to showcase work to a wider audience and to exchange learning across the Alliance and sector
  • Overseeing the annual completion of the member strengths and interests survey, supporting members as required and ensuring the findings of the survey are made available for the use of members, Secretariat and Board
  • Coordinating the design and printing of materials for the Forum
  • Developing and maintaining the Family terminology glossaries, in English as well as other languages
  • Liaising with Fundraising and Communications team to support their external communications needs, ensuring a cohesive and integrated approach across the Alliance, that avoids duplication and enables a strong information flow
  • Responding to ad hoc enquiries from members, signposting them to existing resources, either inside or outside the Alliance.
  • Actively maintaining AgileCase, Family’s Knowledge Management database, with regard to member communication activities and relevant aspects of the member journey.



  • Educated to UK Degree level (international Level 6) or equivalent qualification ideally in international development, social sciences, civil society, social policy, social work, international relations or psychology)
  • Experience of helping facilitate participation within a member-led network or alliance, preferably of civil society organisations
  • Experience of developing and disseminating communications (primarily online) in a multi-lingual, multi-cultural context, to expert peers within the same sector
  • Experience of using/developing different online communication tools and an awareness and interest in using a range of tools and mechanisms to support relationship management and case management
  • Experience of copywriting/editing content for publications - online and printed
  • An understanding of the international development sector, and knowledge of key issues in child protection and child care, in different regions
  • Experience of working remotely or with remote-working colleagues and of working  as part of an international team


  • Additional language fluency/bilingual level is highly desirable - especially in Spanish, Arabic, Russian, Portuguese or French
  • Experience of working within a network organisation
  • Experience of working with Google Apps

Skills and personal attributes

Role specific skills

  • Ability to work across different actors, cultural contexts, technical areas
  • Demonstrable skill in working with external partners and bringing several stakeholders together for a common goal
  • Active listener, engaging people in a solution focused dialogue
  • Strong facilitation skills and understanding of group dynamics and network dynamics
  • Diplomacy and ability to challenge when needed with constructive feedback
  • Ability to analyse complex data and present this in an accessible and brief way
  • Ability to work independently and across multiple portfolios and subject areas at the same time
  • Respectful, empathetic and supportive approach to work with national civil society organisations, which seeks to identify and build on strengths, and acknowledges the challenges such agencies face in their day to day work

The following skills and personal attributes are expected of all staff:

  • Flexible and adaptable; willing to contribute to other streams of work and across teams
  • Bringing a results focused, open and collaborative way of working to all you do to include agility, flexibility and a ‘can do’ mentality, supporting colleagues to thrive in a remote working environment.
  • Highly skilled communicator, in different formats, and capable of working across languages and cultures (using translation and interpretation support as relevant)
  • Flexibility to work outside typical working hours and across time zones, including where needed the possibility to work up to two hours per day between 9am and 12.30pm UK time
  • Highly organised and self-motivated, able to manage and deliver on multiple concurrent tasks
  • Competent IT proficiency across a range of packages, able to learn quickly and troubleshoot problems independently
  • Ability to use initiative and work without close supervision, working both as part of a team and as an individual
  • Excellent command of English (oral and written) is a must, but working knowledge of Spanish, Portuguese, Russian, Arabic or French is appreciated to broaden the range of language skills within the Secretariat

Application instructions

If you believe you are the person we are looking for, we want to hear from you!

Please visit our website for the full Job Description and complete the online application form.

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