Law Enforcement Operations Lead

  • Location
    London, United Kingdom
  • Sector
  • Experience
    Mid Career
  • Posted
    Jul 02

Position description

Snap Inc. is a camera company. We believe that reinventing the camera represents our greatest opportunity to improve the way people live and communicate. Our products empower people to express themselves, live in the moment, learn about the world, and have fun together.

Snapchat is the camera used by millions of people every day to Snap with family, watch Stories from friends, see events from around the world, and explore expertly curated content from top publishers. In short, we are a passionate team working hard to build the best platform in the world for communication and storytelling.

We’re looking for a Law Enforcement Operations Lead to join team Snapchat! As a member of the Law Enforcement Operations team, you will review, index, and process all levels of legal requests from domestic and international law enforcement, as well as drive successful projects and tooling initiatives. Working from our London office, you’ll collaborate with the Legal, Customer Operations, and Engineering teams to assist law enforcement and protect Snapchatters.

What you’ll do:

  • Accurately review, index, and process various types of legal requests from domestic and international law enforcement

  • Enhance our operational workflows via process improvements. Able to identify tooling discrepancies and provide recommendations for improvements.

  • Constantly evaluate internal practices and drive solutions that make our teams scalable

  • Deliver key projects within the LEO roadmap, including execution; measured progress; and presenting results to stakeholders throughout

  • Anticipate project risks, provide escalation management, negotiate with decision makers, and balance business needs versus technical constraints.

  • Keep up-to-date with industry trends to help improve Snap operations and thought leadership

  • Review team members’ work product, create and deliver training, and provide feedback

  • Participate in on-call rotation for law enforcement emergency requests and internal escalations

  • Able to process complex legal process, including wiretap and pen register requests

  • Participate in trial appearances as a Records Custodian on behalf of Snap Inc.

  • Collaborate with internal and outside counsel on escalations as appropriate

  • Serve as a consultative partner with our vendor team and provide expertise for processing all types of legal requests with a high degree of quality and efficiency

  • You set an example and are an active mentor of others. You are a well respected member of the team and focus on achieving results.


Minimum qualifications:

  • 4+ years of experience working in law enforcement, legal, compliance, or a related field

  • Bachelor's degree in criminal justice, political science, sociology, Public administration, international relations, computer science, or another related area of study

Preferred qualifications:

  • Excellent verbal and written communication skills

  • Experience working directly with law enforcement in a professional manner and reviewing sensitive content

  • Ability to prioritize tasks and work independently with minimal oversight

  • Process driven individual with a proven track record of identifying gaps and implementing new processes

  • Strong analytical skills, including working with large data sets to solve business problems, and providing practical business insights via data visualization software (Advanced EXCEL, Looker, Tableau, etc.)

  • Meticulous attention to detail

  • Able to work independently while also operating as a collaborative team player

  • Experience collaborating with internal and external stakeholders at all levels of the company

  • A passion for Snapchat and online safety!

Application instructions

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