Program Manager

International City and County Management Association
  • Location
    Washington, D.C.
  • Sector
    Non Profit
  • Experience
    Mid Career
  • Apply by
  • Posted
    Oct 03

Position description

ICMA is at the core of driving better communities. With a mission and passion to advance professional local government through ethics, leadership, innovation and new technology, we build sustainable, thriving communities that improve local governments nationally and around the world and make them ready for the future.

Responsible for the day-to-day management and program oversight of a multimillion-dollar USAID contract with a field office based in Pristina, Kosovo, including operational, administrative, logistical, and financial functions. Under this contract, ICMA and its partners are laying the groundwork for increased resident engagement and improved local service delivery. The project is aimed at strengthening the ability of local governments in Kosovo to effectively engage and serve their residents, particularly non-majority populations that often feel excluded from local information sharing or decision making. The two project objectives include 1) improved equitable, efficient, and transparent municipal governance that responds to citizens’ priorities, with a focus on non-majority participation in democratic structures, and 2) increased active citizen participation of both majority and non-majority communities in municipal structures.

The Program Manager will also manage or support other international or domestic programs.


What you will do: 
The Program Manager serves as the Home Office primary point of contact, internally and externally, for the project financial, administrative, and operational functions.

Program Management

  • Ensures program performance results and effectively communicates these with client and ICMA senior leadership.
  • Provides support to project office for design, management, and reporting of grants program and support funds in accordance with donor’s/client’s regulations and internal policies and procedures.
  • Ensures compliance and adherence with ICMA and donor’s/client’s guidelines, policies, and procedures.
  • Works closely with the program team to develop and review various project materials, such as training manuals and curricula, technical reports and other client deliverables, case studies, and articles to ensure quality and timely submissions. Manages relationships between ICMA’s members and technical experts partnered with their peers.
  • Provides direction, training, and guidance to Assistant Program Manager(s) within assigned portfolio.


  • Provides guidance and oversight to Field Office operations team and management of the program
  • Serves as primary point of contact at the Home Office for the field finance and operations staff for operational, finance, and administrative matters
  • Collaborates with field staff to ensure policies and procedures are in place, adhered to, and tailored to the specific needs of the project
  • Leads the operational and logistical aspects of project start up and project closeout
  • Liaises between the field office personnel and support departments (Contracts, Finance, HR, and IT) at the Home Office


  • Responsible for the development and monitoring of financial management systems; and identifying and resolving (or notifying the supervisor) of financial impediments to the timely and successful implementation of projects.
  • Performs budget maintenance, analysis and projections for internal and external reporting.

Human Resources

  • Provides support to human resources and/or field office project staff with recruitment of long term expatriate, local staff, and international consultants as needed
  • Acts as direct administrative supervisor for international staff in terms of time keeping, travel and expense processing, and related administrative practices

Global Programs

  • Participates in proposal efforts. This may include proposal technical writing, research, recruiting, collecting cost information, developing the cost proposal, editing/formatting resumes, drafting required proposal sections such as past performance, synthesizing inputs into a comprehensive and winning approach, and contributing inputs.
  • May represent ICMA at related workshops and/or conferences.
  • Performs related duties as reasonably required.


What you will need to be successful: 

Education and Experience:

  • Bachelor’s Degree in international development, international relations/affairs, environmental sciences, urban planning, public administration, or a related field, or an equivalent combination of education and experience.
  • Minimum five years experience in international development. Project management experience with USAID and/or other US government agencies funded projects and knowledge of FAR and AIDER rules and regulations is highly preferred.  
  • Master’s Degree may substitute for one year of experience. 
  • Experience managing U.S. based grants and contracts funded work is a plus.

Knowledge, Skills, and Abilities:

  • Knowledge of administration and finance of federal grants and contracts.
  • Demonstrated project management, budgeting, financial management, and administrative skills, with strong knowledge of Excel
  • Ability to work independently, on multiple projects and take decisive action.
  • Strong oral and written communication skills, with the ability to synthesize technical knowledge into manageable information for general public consumption.
  • Exceptional organizational, follow through, and time management skills.
  • Excellent interpersonal skills.
  • Knowledge of international and domestic urban management, municipalities, and development issues.
  • Understanding of business development and proposal processes.
  • Skills in working in diverse environments
  • Ability to travel for up to a month per trip, but typically for 1-2 weeks.


Application instructions

What we can offer you: 

  • Flexible scheduling and the option to telecommute 1-2 days per week after six month introductory period.  
  • A collegial working environment where teamwork and individual contributions are valued
  • A competitive salary
  • Employer sponsored Health, dental, vision, life and disability benefits
  • Paid time off
  • Generous retirement plan 
  • Opportunities for ongoing professional development 

Please include cover letter and salary requirements, applications with out this information will not be considered. 

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