Senior Program Manager, Impact Evaluation

Social Impact
  • Location
    Arlington, Virginia
  • Sector
    Non Profit
  • Experience
    Mid Career
  • Posted
    Mar 02

Position description

Social Impact is a global development management consulting firm. We provide monitoring, evaluation, strategic planning, and capacity building services to advance development effectiveness. We work across all development sectors including democracy and governance, health and education, the environment, and economic growth. Since 1997 we have worked in over 100 countries for clients such as US government agencies, bilateral donors, multilateral development banks, foundations, and nonprofits.

Social Impact is a trusted provider of independent, rigorous impact evaluations. SI’s Impact Evaluation (IE) Division emphasizes methodological rigor, while realizing that each evaluation occurs in a unique operating environment. We customize every impact evaluation to meet client needs and to align with programmatic realities. SI frequently employs mixed-methods approaches, building on the strength of both quantitative and qualitative techniques, rather than relying on a narrow set of design options. Utilizing a range of impact evaluation methodologies, including randomized control trials (RCTs) and a suite of quasi-experimental designs (QEDs), we draw from deep expertise with up to date, effective, and innovative methodologies and data collection techniques. SI IE staff possess in-depth knowledge of emerging and innovative evaluation trends. Our team has experience using up-to-date methodologies including a full suite of experimental and quasi-experimental methods, electronic and mobile data collection, sensors, randomized response strategies, geospatial data collection and analysis, and others.


The Senior Program Manager (SPM) is a key member of the Impact Evaluation leadership team, responsible for carrying out the core functions of technical work and resource management in the IE service area.  The SPM supports the IE VP and Program Director(s) together with other SPMs and Deputy Directors, through supervision and support to a group of IE staff, and participates in key decisions affecting the service area team including staffing decisions. The SPM will be responsible for managing a portfolio of evaluations for key SI clients, reporting to a Project Director on individual projects, and reporting to a Program Director or VP as their main supervisor. In addition to project-based technical work, he/she also performs business development and internal and external strategic functions.

The SPM has experience managing complex projects, is a skilled team leader, has an established track record in all aspects of people management and is able to support a variety of organizational management functions such as planning, budgeting and resource planning.


Service Delivery (60-65%)

Billable services are expected to fall into two categories:

1-Direct Service Delivery: Direct service delivery refers to technical work and/or management in the SPM’s area of expertise on large, complex, and/or high visibility projects. Typically, this will be at a mid or senior level as dictated by the terms of the contract under which the work is performed.

A major portion of the successful candidate’s portfolio will be the management of two quasi-experimental impact evaluations in the Eastern and Southern Caribbean focused on crime prevention among at-risk youths and juvenile justice sector reform. Candidates with a background in qualitative research will also be considered to form part of the qualitative research team for this project. Candidates with experience in topics related to citizen security or experience in the region are particularly encouraged to apply.

2-Technical Oversight: The SPM might also serve as the senior technical advisor (STA) or project director (PD) on specific projects or as the manager or deputy manager of an IQC, providing technical advice and quality assurance services to the team implementing the contract.

Personnel Management (20%): 

The SPM plays a key role in service area management by overseeing an assigned set of up to 4-5 service area staff, including Program Managers, Associates, and/or Assistants. Responsibilities will include:

  • Provide direct supervision of assigned staff.
  • Assess workloads, identify personnel resource needs through forecasting, and make recommendations to improve workload leveling, assign staff to work on bids and make hiring decisions
  • Align staff interests and expertise with projects and organizational needs
  • Serves as a coach and mentor to assigned staff, overseeing the professional development of direct reports
  • Carry out ongoing and end-of-year performance appraisals for assigned staff, seeking input from other managers and staff who have worked with the staff member
  • Participate in the recruitment and hiring of new service area staff
  • Recommend realignment of workload as necessary, in order to optimize high quality service delivery, staff professional development and work life balance
  • Work with service area leads and senior management on personnel management issues

Business Development/Revenue Generation (10%):

The SPM is expected to spend time supporting revenue generation activities. This includes support for marketing, business and proposal development related to new bids. The SPM may be called upon to identify new opportunities, write or lead technical sections for proposals, review draft proposals, identify staff to be included in proposals, and work with the Finance Department to develop and review budgets.

Other Management Functions (5-10%):

The SPM may also be asked to support other service area management functions from time to time, including: Internal initiatives; Strategic planning and budgeting; Marketing, representation and client relationship management


Knowledge, Skills, and Abilities:

  • Demonstrated ability to oversee and manage multiple complex projects simultaneously and provide advice and guidance in a timely fashion.
  • Demonstrated ability to manage personnel effectively and exercise good judgment related to allocating staff resources and ability to sensitively handle personnel management issues
  • Demonstrated ability to exercise good judgment and communicate effectively orally and in writing.
  • Demonstrated expertise in impact evaluation, including familiarity with IE methodologies as well as experience with large-scale surveys and data collection.
  • Demonstrated ability to oversee team mobilization, written research products, and quality assurance processes.
  • Demonstrated ability to establish and maintain effective working relationships with supervising personnel, co-workers, donors, supervisees, business professionals, and the general public.
  • Thorough knowledge of government and/or donor contracting practices.
  • Demonstrated ability to understand and implement pertinent company and client policies and procedures clearly and accurately.

Education and Experience:

  • Master’s degree in International Relations, International Development, Economics, Public Policy, Political Science, or other related subject.

  • Minimum of 5 years of relevant experience, of which 3+ years of experience working on IE of international development programs, including providing technical support, writing/editing proposals, managing contracts and producing deliverables.

  • Technical expertise in one or more sectors (e.g. health, environment, education, economic growth, democracy and governance) a strong plus. Technical expertise in issues of citizen security and justice sector reform is a strong plus.

  • Experience working with USAID, Millennium Challenge Corporation, DFID, Department of State and/or other donor agencies and foundations to produce useful and accurate products.
  • Demonstrated experience managing large and/or complex donor contracts, with positive results.
  • Demonstrated experience managing personnel, providing mentorship, and/or conducting resource planning.
  • Demonstrated experience carrying out qualitative research design and data collection and writing up qualitative research results is a plus.
  • Proficiency in a foreign language, such as Spanish or French, a plus.
  • Experience in the Caribbean is a plus
  • Strong leadership, interpersonal, entrepreneurial, management, and writing skills required.
  • Ability to work effectively in a fast-paced, growing business environment.
  • Willingness to travel on assignment approximately 15% of the time.

Come join our energetic and innovative team! We offer you the opportunity to play a leading role in the growth of our company, work as part of a creative and committed team, and make a difference in the well-being of our world.

Application instructions

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