Senior Community Manager

Bill & Melinda Gates Foundation
  • Location
    Seattle, Washington
  • Sector
    Non Profit
  • Experience
    Mid Career
  • Posted
    Mar 01

Position description

The senior community manager will lead the Goalkeepers Community work, being the key point of contact for the community members. This community is small and global – it will eventually span about 1,000 members in 8 countries around Europe, US, Africa and Asia. The role is to support the existing members of the community (curating informal events such as dinners, workshops, brainstorms; as well as more formal programs such as regional staged events of 150+ people); managing online community engagement; connecting them with foundation grantees and partners, influencers or decision-makers; communicating their work to others in the community and more broadly) as well as working alongside our partner, Project Everyone (based in London) to identify and bring on board new members of the community.

The community is a mix of emerging and established leaders, but our focus for community engagement is primarily the younger, emerging leaders, where we believe that our support (giving them access to decision makers, peer connections and experiences; communications/promotional support) will help elevate them as stronger, more effective champions, who can accelerate progress towards the Sustainable Development Goals (SDGs).

You will report to the overall lead for Goalkeepers and will join a broader Goalkeepers team that produces the Goalkeepers data report, campaign, event, and accelerators (funding/partnerships). It is expected that this role will coordinate with the other workstream leads, and ensure that the Goalkeepers Community strategy is aligned with the overall Goalkeepers strategy and deliverables across each workstream. The role will also need to work closely with regional office leads (communications and government relations managers), to ensure smooth management of community member relationships and regional events.

The position will sit in the Global Campaigns team, part of External Communications within Global Policy and Advocacy.

You will have experience working with and building global, influential communities.

Core Responsibilities

  • Acts as the primary day-to-day contact point for members of the Goalkeepers community. Facilitates a relationship between the foundation and community members through transparent, honest, responsive and timely communications. Manages our Goalkeepers Advisory Board.
  • Develops and refines the Goalkeepers community strategy. Advocates and shepherds a consistent community member experience through multiple Goalkeepers touch points.
  • Works with other foundation teams to find opportunities for community engagement and partnership with grantees.
  • Working with a diverse team of colleagues in many locations, contributes to planning run-of-show and audience experience for both online and offline community events, including small-scale dinners, virtual hangouts and webinars, and larger day-long gatherings.
  • Directly updates and manages Goalkeepers digital channels, including email, community platforms, and select social media accounts. Participates in these channels and community conversations by responding to comments, soliciting ideas, and providing support and feedback.
  • Engages in regular conversations with Goalkeepers community members to keep up-to-date on their activities as it relates to Goalkeepers and to inform how the foundation might expand its community offerings.
  • Works closely with internal partners and vendors on use of CRM, including contact updates and management.
  • Working with measurement team, synthesizes, summarizes and shares data and outcomes to internal and external partners to highlight achievements and breakthroughs and inform future planning.

Leadership and Culture
We believe that energized people, working well together, fueled by great leadership in an inclusive environment in which they thrive, will do phenomenal things.

Core Knowledge and Skills
You will have an empathetic, listening-forward approach to community management, paired with strategic knowledge of community best practices. S/he will be passionate about our issues; up-to-date on digital-first communications techniques; and be committed to analyzing and improving upon our performance. Global experience and/or secondary language highly preferred.

  • Demonstrated experience in managing communities, preferentially communities with a history of inspiring action and advocacy among its members
  • Experience with developing campaigns (issue or political), messages, calls to action
  • Experience crafting wide range of event experiences for offline and online community engagement
  • Familiarity with CRM and email marketing tools
  • Excellent verbal and written communication skills in English
  • Social media and digital communications experience, including writing and creating content for these channels
  • Ability to both think strategically and implement on a tactical level
  • Excellent organizational skills, especially in running projects with multiple partners
  • Ability to travel up to 20% internationally (e.g. Africa, India, China, U.K.) as well as domestically within the U.S.

Education and Experience

  • Bachelor’s degree required or other advanced degree preferred. Areas of study include Political Science, International Relations, Marketing, Communications or related fields.
  • At least 7+ years relevant experience, at least 5 years of which include leading and building global communities with online and offline components

Reports to: Deputy Director, External Communications

As part of our standard hiring process for new employees, employment with the Bill and Melinda Gates Foundation will be contingent upon successful completion of a background check.

Application instructions

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