Program Manager, College Success

  • Location
    New York, New York
  • Sector
    Non Profit
  • Experience
    Early Career / Mid Career
  • Posted
    Apr 16

Position description

Program Managers (PMs) will facilitate high-impact relationships with ~150 mentee/mentor pairs by leveraging iMentor’s programmatic model to deepen pair relationships and help mentors guide mentees toward the goal of college entrance and graduation. PMs will work with mentors (adult-volunteers) to position them as a “go-to” resource for their mentee, and provide individual coaching to ensure pair growth. Reporting to a Program Director, PMs will facilitate weekly classroom sessions for mentees, lead monthly pair events, and provide individualized support for pairs. They will help develop a strong partnership at their school site and contribute to iMentor’s impact in the college success landscape.

The ideal candidate will have 3+ years of professional experience. They will have experience working with high-school aged youth, and an interest in or experience working with adult volunteers. They will believe deeply in mentoring as a tool for youth success and be confident that, with the right support, a caring, committed adult can build a relationship with a student and support their post-secondary journey. The candidate most closely aligned with the iMentor vision believes that every student deserves a champion and a chance to graduate from college.


  • Provide high-quality pair support for ~150 mentee-mentor pairs;
  • Match mentors and mentees at the beginning of each program cycle;
  • Provide cohort-level and individualized coaching for mentors to better support and build relationships with their mentees;
  • Lead targeted case management support for pairs to ensure they meet programmatic outcomes and participation requirements;
  • Use data to determine which pairs may need additional support or program interventions;
  • Utilize iMentor’s online platform to document pair support notes and troubleshoot struggling pairs with supervisor;
  • Create and coordinate in-person meeting opportunities for pairs to increase program participation;
  • Ensure high-quality curricular engagement;
  • Lead multiple classroom sessions per week for mentees at partner site locations;
  • Ensure mentees and mentors exchange deep and meaningful correspondence on a weekly basis via iMentor’s technology platform;
  • Plan and manage monthly events at school site or on a college campus;
  • Promote and support mentor-facing curriculum and cultural competency training;
  • Work with Program Director to develop deep partnerships with school staff and administrators to support programmatic/curricular outcomes;
  • Provide robust and targeted post-secondary support;
  • Work closely with partner school and internal teams to align on post-secondary goals and support strategies for students and mentors;
  • Support and train mentors on post-secondary preparation process and high school graduation requirement;
  • Document all support provided and maintain high quality, timely notes on progress of all pairs;
  • Use class sessions and events to build college and career aspiration and help them navigate the post-secondary preparation process;
  • Providing cohort-level and individual support to mentors so that pairs identify and realize post-secondary goals.


  • 3+ years of professional experience in youth development, education and/or volunteer engagement;
  • Bachelor’s degree;
  • Able to pass a background check;
  • Comfortable working at both the iMentor office and at schools;
  • Available and excited to work 2-4 evenings per month;
  • Alignment with iMentor’s values.


  • Excellent written and verbal communication skills, including the ability to have tough conversations;
  • Strong organization and time-management skills;
  • Ability to look at data, understand its implications, and identify next steps;
  • Ability to work independently and to collaborate in a team environment;
  • Experience and comfort with facilitation of classroom sessions and events;
  • Experience and comfort working with high school students, school staff, and adult volunteers;
  • Bilingual (Spanish) a plus;
  • College access programming or volunteer management, a plus, but not required.

Compensation & Benefits

  • Salary commensurate with experience 
  • Up to 100% employer-funded comprehensive medical and dental coverage
  • 18 days paid annual vacation and 13 paid holidays + most iMentor functions closed between Christmas and New Year’s Day
  • 401K match up to 4%
  • Significant opportunities for professional development and growth

Application instructions

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