Duties include but are not limited to:
• Oversee the work of Intake Investigators to ensure they provide proper operational support to Intake Unit Staff, including distributing work equitably and respectfully hold staff accountable for their performance.
• Establish risk-based oversight of draft discrimination complaints to ensure they are clear, complete, concise and jurisdictional, and that cases that do not rise to the level of a complaint are dismissed promptly.
• Provide technical assistance, as needed, in the drafting of more complex discrimination complaints.
• Facilitate the development of, and the Intake Unit’s adherence to, key performance indicators to ensure work progresses timely.
• Facilitate the Intake Unit’s compliance with the Division’s policies and procedures, including the use of Artificial Intelligence.
• Participates in outreach efforts to promote the work of the Intake Unit and the Division.
• Provide oversight of the Investigators’ management of shared email boxes to ensure message are addressed timely, accurately, and respectfully.
• Perform the full range of supervisory duties, including performance expectations, performance evaluations, on-the-job training and coaching, and administrative responsibilities, including, but not limited to, time and attendance.
• Provide intervention with constituents whose behavior or circumstances have escalated, to facilitate a proper resolution.
• Establish appropriate relationships with peers across the Division to share information and seek input on ways Intake can better impact downstream operations.
• Provide other support as directed by the Associate Deputy Commissioner for Intake.
• Evaluates Unit for continuous improvement, while implementing appropriate change management techniques to facilitate staff acceptance of, and adherence to, the changes.
• Facilitates appropriate project management techniques and oversight throughout the Unit, to ensure work is completed accurately and timely.
Non-Competitive Qualifications: Nine years of experience* in any combination of the following areas: field investigation or law enforcement investigation and the preparation of detailed narrative reports; planning, developing, implementing or enforcing a human rights, civil rights or housing and community developmentprogram; conducting discrimination or labor relations investigations; or litigation.*Substitution: an associate’s degree in human rights, public administration, public policy, political science, psychology, public justice, criminal justice, pre-law studies or international relations may substitute for two years of the required professional experience; a bachelor’s degree in the same fields may substitute for four years of the required professional experience; a master’s degree in the same fields or a Juris Doctorate may substitute for five years of the required professional experience; and a doctorate in the same fields may substitute for six of the seven years of the required professional experience.Transfer Qualifications: Current New York State employee with one year or more permanent, contingent-permanent or 55b/c service as a Human Rights Specialist 3 and are interested in reassignment; OR Current New York State employee with one year or more of permanent, contingent-permanent, or 55b/c service in a position eligible for transfer under Section 52.6 of the Civil Service Law.Preferred Qualifications:• 2 – 5 years supervising and supporting a mid-sized staff.• Previous experience working for a government agency, whether City, State, orFederal, in particular, United States Department of Housing and UrbanDevelopment, EEOC and local human rights commissions.• Connections to the Fair Housing community in New York State.• Intersectional and trauma informed approach to working with constituents.• Demonstrated commitment to public service.• Advanced degree in either law, writing, or a related field preferred.
Additional CommentsWe offer a comprehensive benefits package, including:• Holiday & Paid Time Off• Public Service Loan Forgiveness (PSLF)• Pension from New York State Employees’ Retirement System• Affordable Health Care options• Family dental and vision benefits at no additional cost• NYS Deferred Compensation plan• Access to NY 529 College Savings ProgramPlease note that specific benefits and programs may vary based on negotiating unit, current contract, and length of State service.All people with disabilities are encouraged to apply.
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